Bug of password manager in F-Secure Total on macOS

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TimWong
TimWong Posts: 3 New Member
edited February 6 in F-Secure Total

Hi, I am a F-Secure Total user and recently used the password manager on macOS.

I install the password manager plugin in Edge Browser.

When I open the F-Secure Window and use my browser, the plugin works fine (the icon has color). But, if I close F-Secure Window (running in the background), the plugin will show the password manager is not running (icon change to gray color).

P.S. Haven't tested Windows Platform for the same situation or issue


Accepted Answer

  • Firmy
    Firmy Posts: 1,755 Community Manager
    Answer ✓
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    Hello @TimWong

    Thank you for your patience.

    I've received insights from our developer regarding this matter. The app behaves this way for security reasons, especially because it involves the Password Vault, where the information is indeed sensitive.

    As a workaround, you have the option to utilize biometric authentication for logging in. Alternatively, you can use the Command + H shortcut to quickly hide the app. Just remember to lock the app before stepping away from your computer.

    We completely understand your concern; our priority is to safeguard your information from any potential leaks.

    Feel free to reach out if you need more assistance – we're here to help.

    Thank you and have a wonderful day.

Answers

  • Firmy
    Firmy Posts: 1,755 Community Manager
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    Hello @TimWong

    Welcome to the F-Secure Community. Thank you for your post.

    Could you kindly let me know which macOS version your Mac is running on? Additionally, could you provide the version of F-Secure Total that you have installed?

    Rest assured, I've escalated this issue to our research and development team for further investigation. Once I receive their insights, I will make sure to update you promptly.

    In the meantime, as a potential workaround, you can try pressing Command + H or clicking on "Hide F-Secure" in the menu bar under the F-Secure option.

    Thank you, and I hope you have a great day.

  • TimWong
    TimWong Posts: 3 New Member
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    shown on the following


  • TimWong
    TimWong Posts: 3 New Member
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    "Command + H" works fine, but is not a suitable solution for macOS users I think.


    P.S. Version of the browser:


This discussion has been closed.