F-Secure plugin for Firefox does not open Google sponsored pages (www.googleadservices.com)

Kilawo

F-Secure plugin for Firefox does not open Google sponsored pages (www.googleadservices.com).

If I disable the F-Secure plugin for Firefox, the windows open normally.

The F-Secure add-ons for Chrome and Edge work fine.😒

Firmy

Hello @hlrutten @Kilawo

Thank you for your comment.

The reason the page is blocked on Mozilla Firefox, however, not on Google Chrome or Microsoft Edge is because the Firefox extension functions slightly differently compared to Chrome or Edge.

However, I want to assure you that we have released a new version, which will ensure that the extension works consistently across all browsers.

Thank you, and have a wonderful day.

Firmy

Hello @Kilawo

Thank you for your post.

www.googleadservices.com is currently categorized as ads and is being blocked. If you'd like more information on this, I recommend visiting the following link: https://help.f-secure.com/product.html#home/total-windows/latest/en/task_C0AC71E5353944659C58652D03F3E9FC-latest-en

If you're experiencing any difficulties with the website not loading correctly, I suggest temporarily turning off the ad blocker.

Please feel free to reach out if you need any additional help or have any other questions.

Thanks again, and have a wonderful day.

hlrutten

Dear Firmy,

The same problem over here since a couple of days.

How come, like Kilawo already said, that the Browsing Protection extension for Firefox blocks www.googleadservices.com, while the Chrome and Edge extensions do not?

Hope there will be an "elegant" solution.

Kilawo

Obviously, the F-Secure extensions for Chrome and Edge are well programmed...😏

hlrutten

Dear @Firmy and @Kilawo,

In my previous contribution I forgot the @-sign, so here is my corrected message:

The same problem over here since a couple of days.

How come, like Kilawo already said, that the Browsing Protection extension for Firefox blocks www.googleadservices.com, while the Chrome and Edge extensions do not?

Hope there will be an "elegant" solution.

Cylon

Hello!

I have the same behaviour, but in both Edge and Chrome. At least the behaviour is consistent now. I disabled the plugins for now.

Ezvanzu

I also have it with both Edge and Chrome since 2-3 days

Getnoe

Getnoe

Firmy

Hello @Cylon @Ezvanzu @Getnoe

Welcome to the F-Secure Community. Thank you for your comments.

Our R&D team has released a new version of the extension. The issue should be fixed for Google Chrome and Microsoft Edge.

We appreciate your patience and understanding. If you have any further questions or need assistance, feel free to let us know. Have a wonderful day.

ArtBom

As of 25 Sep 2023 this issue still has not been fixed for me.

I am running Firefox v117.0.1 on Windows 10 64 bit. I just re-installed the current F-Secure Browser extension v 5.1.27 and Sponsored Google links are still blocked (unless I disable the extension).

Please advise

Firmy

Hello @ArtBom

Welcome to the F-Secure Community. Thank you for your comment.

And thanks for letting us know about the issue with the F-Secure extension for Mozilla Firefox. We're aware of it and our team is working hard to fix it. The new version of the extension is currently in testing and we'll release it as soon as it's ready.

In the meantime, you can use Google Chrome or Microsoft Edge instead of Firefox.

We appreciate your patience and understanding.