F-Secure ne fonctionne pas et demande à chaque fois un redémarrage

losss
losss Posts: 1 New Member
edited December 2023 in Device Protection

Bonjour,

Je suis toujours sous Windows 7 et je viens d'acheter une nouvelle licence F-Secure.

L'installation fonctionne et l'abonnement indique bien 366 jour.

Mais impossible de faire fonctionner le logiciel.

Ce message apparaît (voir images) et j'ai tenté à plusieurs reprises de redémarrer l'ordinateur, rien n'y fait.

J'ai créé un fichier: fsdiag.zip

mais impossible de trouver une adresse pour l'envoyer!

Merci pour vos réponses.

F-Secure01.jpg
F-Secure02.jpg


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Accepted Answer

  • Firmy
    Firmy Posts: 1,905 Community Manager
    Answer ✓

    Hello @losss

    Welcome to the F-Secure Community. Thank you for your post.

    Currently, our community supports English and Finnish languages. Regarding your inquiry, it appears that the issue you are encountering is due to missing Windows updates on your machine.

    To address this, I would suggest ensuring that your Windows operating system is up-to-date. You can refer to our online article that provides guidance on resolving this issue https://community.f-secure.com/common-home-en/kb/articles/29651

    If you need any further assistance, please don't hesitate to reach out. We are here to help.

    Thank you, and have a wonderful day.

    Firmy
    Community Manager | F-Secure Community
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