still can not quarantine the virus ...

Neville4367e
Neville4367e Posts: 1 New Member
edited September 1 in F-Secure Total

Hi F Secure ~

I am just a End user from Taiwan. have a question hope ur team can give me a solution.

I bought F-Secure "Total" , and try to protect my laptop avoid virus~

I just wondering know , how to handle this problem as beow:

after I install the software than scan my laptop and harddisk

it shows has a virus here and can not be quarantined.

so even I updated virus code and still can not quarrantine, how to deal with that ?

thank you F-Secure


best regards


Neville


the pic capture screen as below:



Accepted Answer

  • Firmy
    Firmy Posts: 1,509 Community Manager
    Answer ✓

    Hello @Neville4367e

    Welcome to the F-Secure Community. Thank you for your post.

    There are a few reasons why the F-Secure product cannot remove or clean the detected file after virus scanning was completed, such as:

    • The file is located inside an archive (for example a ZIP, RAR,7z etc.)
    • The file is a read-only media file (CD-ROM, DVD-ROM etc.)
    • The file is encoded within an email message.
    • The system does not have permission to delete the file.
    • The file is a temporary file created by an application, like browser downloads in progress, network streams and similar.

    Open the scanning report to find the location of the detected file(s).

    1. Open F-Secure Internet Security
    2. Choose Recent Events
    3. Click Scanning Report

    Locate the skipped file in the scanning report and follow the file path, for example, C:\Users\xx\xxx\xxxxxx\xxxxxx\

    Try the following instructions to manually remove the detected item(s):

    1. Open File Explorer
    2. Copy the file path (without the item filenames) where the detected item is located.
    3. Paste the copied path into the Address Bar in File Explorer
    4. Delete the detected file / the whole archive manually.

    Note: If the file path indicates that the file is placed inside an Outlook file, then you can delete all your emails with attachments. It is possible to locate the file, but that process is complicated. The file is not dangerous, because the F-Secure program has identified the file and will not allow the file to run on the computer. 

    How to remove malicious files, viruses, malware manually? F-Secure did not remove them automatically. - F-Secure Community

    Kindly let me know if you require further assistance.

    Thank you and have a good day.

    PawełP
This discussion has been closed.