Failed reduce the number of licenses

sunquarz
sunquarz Posts: 1 New Member
edited September 2023 in Device Protection

I had 5 licenses for my last subscribtion.

I tried to follow the step by step instruction to reduce to 3 licenses, but it simply didn't work. Now i've payed for 5, and i want the money for the unused licenses back.

Also: Please improve the usabilty of your website and kill the popups.

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Accepted Answer

  • Firmy
    Firmy Posts: 1,905 Community Manager
    Answer ✓

    Hello @sunquarz

    Welcome to the F-Secure Community. Thank you for your post.

    I can see that you reached out to our support team about this issue.

    If you ever encounter this problem again, feel free to contact me and I'll be more than happy to assist you with renewing with fewer devices.

    Thanks for your cooperation and have a wonderful day!

    Firmy
    Community Manager | F-Secure Community
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