Automatic wifi protection setting changes by itself

elvilbur

Im having trouble with new F-secure Total app. I use automatic wifi protection setting in VPN. How ever this setting wont stay on. It goes off by itself daily.

Im using Samsung s23 ultra with latest updates.

Is this known issue that will be fixed in next update?

Firmy

Hello @elvilbur

Thank you for reaching out to us about this issue with the F-Secure Total app. 

Regarding your concern, we recommend checking if there are any battery-saving or power-management settings on your device that may be affecting the app's behaviour. Some devices may automatically turn off apps running in the background to save battery life, which may be causing the VPN to turn off.

My FREEDOME VPN connection has started to drop often | VPN | Latest | F-Secure User Guides

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Also, make sure that the app is set to "Never sleeping app".

If this does not resolve the issue, we suggest uninstalling and reinstalling the F-Secure Total app to ensure that it is up-to-date and functioning properly. 

Uninstalling the app from your device | Total | Latest | F-Secure User Guides

Installing the product on your mobile device | Total | Latest | F-Secure User Guides

Thank you for bringing this to our attention, and please let us know if you have any further questions or concerns.

elvilbur

FREEDOME VPN connection drops frequently on Samsung devices | VPN | Latest | F-Secure User Guides

That seems to fix my problem! I never had any issues with Freedome. Only with new F-Secure app.