2 FA Codes deleted by mistake

Fili

Hi,

Can you please help me to reset my beta account, i lost my 2fa codes to acess my account :(

Kind Regards,

Filipe

Firmy

Hello @Fili

Thank you for your post,

If you have set up a 2-Factor authentication (2FA) for your My F-Secure, the recovery codes are the backup access to your account. If you do not have these recovery codes and you can't generate code from the authenticator app you have used, you will not be able to access your account.

If you used Google Authenticator, then there are some ways of recovering and fixing the situation. Read more here: https://support.google.com/accounts/troubleshooter/4430955?hl=en

If you have lost the old device, follow the steps the below video;

https://www.youtube.com/watch?v=MTUbFtpf-D4&ab_channel=RexKneisley

Thank you and have a good day.