Subscription expired but fully paid up

Pauloleary11

Subscription expired but fully paid up what’s happening?

Firmy

Hello @Pauloleary11

Just to summarize our discussion, the subscription you bought can only be used on an iOS device with the same Apple ID that was used to make the purchase https://community.f-secure.com/vpn-en/kb/articles/5929-can-i-transfer-f-secure-freedome-vpn-bought-from-appstore-playstore-to-other-operating-system. To ensure that you can use the subscription, please make sure that you are logged in to the device using the same Apple ID.

If you're having an issue seeing the subscription activated on the app, you can try restoring the purchase by following these steps.

Note: Make sure your iOS device uses the same Apple ID as your F-Secure Freedome VPN purchase.

1. Open App Store
2. Search for F-Secure Freedome VPN
3. Download the F-Secure Freedome VPN app
4. Open the F-Secure Freedome VPN app
5. Open menu from top left corner
6. Tap Subscription
7. Tap Restore iTunes purchases
8. Tap Restore purchases
9. Freedome VPN is now activated

Note: If it does not get activated or takes time to activate, remove the F-Secure app (F-Secure Freedome VPN) from the device, restart and reinstall it back. Next, follow back the steps from Step number 5 to activate it.

Please don't hesitate to reach out if you need any further help.

Thank you for your support and have a great day!

Firmy

Hello @Pauloleary11

Welcome to the F-Secure Community page. Thank you for your post.

Let's work together to figure out what might be causing the issue with your subscription.

Based on what you've told me, it seems like there might be a few different possibilities for what could be causing the issue. It's possible that you purchased the subscription from the App Store or Google Play store, in which case the subscription won't show up in My F-Secure. You may visit this link for more details https://community.f-secure.com/vpn-en/kb/articles/5929-can-i-transfer-f-secure-freedome-vpn-bought-from-appstore-playstore-to-other-operating-system

Alternatively, you may have purchased the subscription from a local reseller, in which case you'll need to activate it using a voucher code. Kindly go to this link to guide you https://community.f-secure.com/common-home-en/kb/articles/6108-how-to-activate-or-register-my-new-f-secure-subscription-using-a-voucher-code-on-my-f-secure-account

To help us get to the bottom of this, I've sent you a private message asking for more details about your purchase. Please provide me with the email address you used to make the purchase and the reference number of the purchase. Once we have this information, we'll be better equipped to help you get your subscription up and running.

Thank you for your cooperation, and I look forward to hearing back from you soon.