Subscription expired but fully paid up

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Pauloleary11
Pauloleary11 Posts: 1 New Member
edited September 2023 in F-Secure VPN

Subscription expired but fully paid up what’s happening?

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  • Firmy
    Firmy Posts: 1,755 Community Manager
    Answer ✓
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    Hello @Pauloleary11

    Just to summarize our discussion, the subscription you bought can only be used on an iOS device with the same Apple ID that was used to make the purchase https://community.f-secure.com/vpn-en/kb/articles/5929-can-i-transfer-f-secure-freedome-vpn-bought-from-appstore-playstore-to-other-operating-system. To ensure that you can use the subscription, please make sure that you are logged in to the device using the same Apple ID.

    If you're having an issue seeing the subscription activated on the app, you can try restoring the purchase by following these steps.

    Note: Make sure your iOS device uses the same Apple ID as your F-Secure Freedome VPN purchase.

    1. Open App Store
    2. Search for F-Secure Freedome VPN
    3. Download the F-Secure Freedome VPN app
    4. Open the F-Secure Freedome VPN app
    5. Open menu from top left corner
    6. Tap Subscription
    7. Tap Restore iTunes purchases
    8. Tap Restore purchases
    9. Freedome VPN is now activated

    Note: If it does not get activated or takes time to activate, remove the F-Secure app (F-Secure Freedome VPN) from the device, restart and reinstall it back. Next, follow back the steps from Step number 5 to activate it.

    Please don't hesitate to reach out if you need any further help.

    Thank you for your support and have a great day!

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