Freedome and Whatsapp

fellifel

Hi!

I have had a problem using Freedome when making Whatsapp calls. I am able to make a call,but normally after 6-7minutes, Freedome is breaking the connection. So I am not able to use it. I am calling outside Finland often and would need a good connection. Is there a solution for my problem?

Thanks, Anja

Firmy

Hello @fellifel

Thank you for your post.

To help resolve the issue you're experiencing with WhatsApp, we recommend checking your network connection and trying to change the network connection. Additionally, you may try connecting to a different server location in F-Secure Freedome VPN to see if the issue persists.

Keeping your apps up to date can also help resolve connectivity issues, so we suggest checking for any updates available for F-Secure Freedome VPN and WhatsApp on your device.

If you're using an Android device, it's possible that the Battery Optimization feature may be causing the issue. Please check the Battery Optimization settings for F-Secure Freedome VPN and ensure it is set to "Unrestricted" or "Not Optimized".

We have provided links to online articles that may be helpful in resolving your issue.

https://help.f-secure.com/product.html#home/freedome/latest/en/id_81440-freedome-latest-en

https://help.f-secure.com/product.html#home/freedome/latest/en/id_81382-freedome-latest-en

https://help.f-secure.com/product.html#home/freedome/latest/en/id_81439-freedome-latest-en

https://help.f-secure.com/product.html#home/freedome/latest/en/id_111806-freedome-latest-en

And you may also try turning on the Killswitch on the app by following the instructions provided in the link https://help.f-secure.com/product.html#home/freedome/latest/en/id_110707-freedome-latest-en

Thank you for choosing F-Secure, and we hope this information helps you resolve the issue soon.