New device

Ingrid_57
Ingrid_57 Posts: 1 New Member

I have a subscription with you. I have a new iPhone and I have transferred all apps, including Freedom! But I can’t get it to work! It’s not as easy as it was before! They are asking for a login and I used my email and the subscription code I got when I paid but it doesn’t work! What can I do??

Accepted Answer

  • Ukko
    Ukko Posts: 3,367 Superuser
    Answer ✓

    Hello,

    I am also only an F-Secure user.

    Based on one of discussions - F-Secure has launched a new subscription type for FREEDOME recently.

    There is an article about: My F-Secure account required for F-Secure FREEDOME VPN subscriptions - F-Secure Community

    Could you try to follow up mentioned in article steps and check if you can use your subscription with a fresh device. Otherwise (or if it is a bit of 'unclear') - you can try to reach their official Support Channel - for example - web-chat: Contact support | F-Secure

    So, they can then check if all is OK with your subscription and if any help is required from their side (like to handle account or modify it).

    Thanks!

    FirmyAmirul
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