No licence on log into ID protect hence no log in

Tech111876
Tech111876 Posts: 2 Observer
edited June 2023 in Password Vault

My daughter can not log into ID protect she keeps getting no licence message with a red X. although I have another two licences left I have sent her an invitation she deleted her previous f secure app re downloaded them signed in to f secure safe ok but when she tries to sign to ID protect she gets the same message no licence with a red X.

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Accepted Answer

  • Amirul
    Amirul Posts: 161 F-Secure Employee
    Answer ✓

    Hi @Tech111876

    Thank you for reaching out to F-Secure Community.

    I may need to check on your My F-Secure account accordingly however the email that you use on F-Secure Community is not showing any result. I will sent you a private message, kindly reply and provide the email that you use to register on My F-Secure portal.

    Looking forward to your update.

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