Removing and adding devices

zm3

We have an existing subscription for three devices and would now like to remove one old device and add a new one. How to do it? We only have a reference number but don´t have (or have forgotten) the login email adress and password for the subscription (are they needed in this case?).

Firmy

Hello @zm3

Welcome to the F-Secure Community page. Thank you for your post.

May I confirm with you that you have the subscription code for FREEDOME VPN? If you do, you only need to create a new My F-Secure account and use the code in the account to convert the subscription code to the usage time. We launched this system to allow users to manage their subscriptions more efficiently where they can manage the subscription in the account and check the registered device/license in the account.

You may register the account from this link https://my.f-secure.com/register/freedome-default/ and enter the code in the account.

You can go to this link for more detailed information https://community.f-secure.com/freedome-en/kb/articles/29603-app-security-to-be-dropped-from-freedome-vpn-for-android

Kindly let me know if this helps.

Thank you and stay safe.