iPad freedome app does not give me option to enter subscription code

arneandersen

I have gotten a new iPad. Installed freedome but there is no option to enter my still valid subscription code.

This has never been an problem before..

does anyone know how to fix this.

Firmy

Hello @arneandersen

Welcome to the F-Secure Community page and thank you for your post.

F-Secure has launched a new subscription type for FREEDOME last month. All users can have a My F-Secure account for FREEDOME to manage the subscription more efficiently directly from the account. This also includes checking which device you have installed the app, renewing and buying more licenses. All can be done from the account.

You can check this link for more information https://community.f-secure.com/freedome-en/kb/articles/29263-my-f-secure-account-required-for-f-secure-freedome-vpn-subscriptions

Kindly let me know if you require further assistance.

Thank you and have a good day.

Ukko

Hello,

I am also only an F-Secure user.

I am not sure if my advice will be up to the spot, but for sure this trouble was discussed in the Community before - so you will still have the opportunity to look for something better (Freedome VPN board there: https://community.f-secure.com/en/categories/freedome)

I have gotten a new iPad. Installed freedome but there is no option to enter my still valid subscription code.

So, I will assume that you have an App Store subscription (iOS-only subscription). If this is correct, then perhaps the next article describes the process of activating a still active subscription on a "new" device: How can I use my iPhone's F-Secure FREEDOME subscription also on my iPad? | FREEDOME | Latest | F-Secure User Guides

If your experience is about "multi-platform" subscription, then: How do I install and activate F-Secure FREEDOME for iOS? - F-Secure Community // alternatively: How do I install and activate F-Secure FREEDOME for iOS? - F-Secure Community (where Freedome Account ID is likely subscription code)

However, if your solution is F-Secure TOTAL (where Freedome is part of this package). The following articles may be helpful: Installing FREEDOME VPN on iPhone or iPad | TOTAL | Latest | F-Secure User Guides // alternatively: Installing and activating the app on iOS devices | FREEDOME | Latest | F-Secure User Guides

If nothing is helpful, then could you add some information. Something like - where you are looking for the option to enter your subscription code and how it looks like the impossibility of doing this (considering the steps described in the mentioned articles).

In the meantime, I think the folks at F-Secure can help in more detail (by being able to see subscription information). So maybe you don't have to try anything yourself.

Thanks!