Banking protection extension won't load on my version of Firefox

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dwbrueckner
dwbrueckner Posts: 2 Observer

I have been trying to add the banking protection extension to an updated version of Firefox (Version 104.0.2), but, while the address shows up in the address bar, the page doesn't load and remains blank. When I check the list of extensions currently installed on my Firefox, the banking protection extension is absent, so cannot be uninstalled as suggested in an earlier reply to this problem. I am hoping you can help.


Accepted Answer

  • Firmy
    Firmy Posts: 1,755 Community Manager
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    Hi @dwbrueckner

    Welcome to our Community page. Thank you for your post.

    Mozilla changed its policy which caused this issue. Our team is working on this matter to fix this issue.

    One way to workaround the issue is to click the button while having Firefox open. Then once the https://download.sp.f-secure.com/online-safety/fs_firefox_https.xpi link is visible on the address bar, click the address bar active, and press Enter.

    Kindly let me know if this helps.

    Thank you and stay safe.

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