Blocking Safe sites

Merlin22
Merlin22 Posts: 4 New Member
edited July 3 in F-Secure FREEDOME

Block my banking site, my cell phone provider, my amazon account, and my own website - all safe sites.

How to fix this other than turning it off?

Accepted Answer

  • Firmy
    Firmy Posts: 167 Moderator
    Answer ✓

    Hi @Merlin22

    Welcome to our Community page. Thank you for your post.

    Kindly provide more information of this matter. On which device you have this issue? What is the operating system used? Did you receive any error when trying to access the websites? You may provide a screenshot of the error without showing your personal information.

    How to fix this other than turning it off?

    May I confirm with you that you need to turn off FREEDOME VPN to access the websites?

    Looking forward to hearing from you.

    Thank you and stay safe.

    Jaims

Answers

  • Merlin22
    Merlin22 Posts: 4 New Member

    On which device you have this issue?

    Laptop - Chrome and Firefox browser

    Iphone - google and Safari

    Android tablet - Chrome


    What is the operating system used?

    Laptop -Windows 11

    iPhone - IOS 15.5

    Android - 8.1.0


    Did you receive any error when trying to access the websites? 

    Error says I cannot access the site. On my laptop, blocked amazon, my banks and several other sites I needed to visit.

    On iphone, it wouldn't let me use certain apps.

  • Firmy
    Firmy Posts: 167 Moderator

    Hi @Merlin22

    Thank you for your reply.

    However, we need more information to check then only we can provide personalized solution to your issue.

    How to fix this other than turning it off?

    Did you mean turn off FREEDOME?

    I will send you a private message, kindly provide me with a screenshot of the error.

    Thank you and stay safe.

  • Firmy
    Firmy Posts: 167 Moderator

    Hi @Merlin22

    May I know how are you doing? How are you getting on with the issue?

    Kindly let me know if you require further assistance.

    Thank you and stay safe.

  • Merlin22
    Merlin22 Posts: 4 New Member

    Doesn't seem like this product is usable if it continually blocks the sites I need to visit.

  • Firmy
    Firmy Posts: 167 Moderator
    edited July 28

    Hi @Merlin22

    Thank you for your reply.

    Based on the screenshot you previously provided to me, it seems the website, https://www.ticketmaster.com has detected that you are using a VPN to access their website.


    And there are a few other reasons why this happened such as if you read more than 1000 words in 24 hour period. You may be temporarily blocked from visiting their website.

    For further information, you may go to this link Can’t Access Ticketmaster From Vpn? (nstec.com)

    Thank you and stay safe.

    Amirul
  • Merlin22
    Merlin22 Posts: 4 New Member

    By your answer, you are telling me that another website doesn't like your VPN.

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