Impossible to send a link to install FSAFE or freedome on family device

RDGFR67 Posts: 1 New Member
edited June 11 in F-Secure FREEDOME


I can't send a link to share FSAFE or Freedome to a member of my family, the message says:

"An error has happened" (something like this as in french it's "Un problème est survenu")

Can somebody help me ?

Thanks in advance,

Best regards,


NOTE: Some information is removed due to Personally identifiable information (PII) is attach to this post.


Accepted Answer

  • Amirul
    Amirul Posts: 125 Moderator
    Answer ✓

    Hi @RDGFR67

    Thank you for reaching out to the F-Secure community.

    I have removed the screenshot that you share because the image contains PII. I will send you a private message to confirm the email address that you wish to invite so that I can check on the system accordingly.

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