Charter Security Suite Error

AyeeItssJayy Posts: 1 New Member
edited November 2022 in F-Secure Internet Security


I have a subscription to F-Secure through my internet provider Spectrum, when I first installed the program on my MacBook Pro it was running flawlessly. Since the Install in late April of this year I have been getting an error message stating that "Security Suite has faced an error and a device restart is required for protection to work". I have restarted my computer multiple times and made sure that full disk access has been enabled for the program but I cannot seem to fix this error.

I know my subscription is active because it is provided by my internet provider, and is also working without issues in my Windows PC.

Is there anything that I could have missed? Specs for my MacBook will be provided below, along with a screenshot of the error.

Made Identifier: MacBookPro17,1

Chip: Apple M1

Memory: 8 GB

Storage: 256 GB

OS: MacOS 12.3.1

Accepted Answer

  • Firmy
    Firmy Posts: 1,778 Community Manager
    Answer ✓

    Hi @AyeeItssJayy

    Welcome to our Community page. Thank you for your post.

    You have reached F-Secure support. We are unable to extend support for Spectrum/Charter customers as we do not have access to your information. 

    You can reach Spectrum/Charter support from the following number: 1 855 707 7328 or 1 888 438 2427

    Thank you and stay safe.

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