Charter Security Suite Error

AyeeItssJayy

Hello,

I have a subscription to F-Secure through my internet provider Spectrum, when I first installed the program on my MacBook Pro it was running flawlessly. Since the Install in late April of this year I have been getting an error message stating that "Security Suite has faced an error and a device restart is required for protection to work". I have restarted my computer multiple times and made sure that full disk access has been enabled for the program but I cannot seem to fix this error.

I know my subscription is active because it is provided by my internet provider, and is also working without issues in my Windows PC.

Is there anything that I could have missed? Specs for my MacBook will be provided below, along with a screenshot of the error.

Made Identifier: MacBookPro17,1

Chip: Apple M1

Memory: 8 GB

Storage: 256 GB

OS: MacOS 12.3.1

Firmy

Hi @AyeeItssJayy

Welcome to our Community page. Thank you for your post.

You have reached F-Secure support. We are unable to extend support for Spectrum/Charter customers as we do not have access to your information. 

You can reach Spectrum/Charter support from the following number: 1 855 707 7328 or 1 888 438 2427

Thank you and stay safe.