ATTENTION! The latest Windows Patch Tuesday updates broke the SAFE and ID Protection programs!
After installing the latest Windows 11 Patch Tuesday updates your SAFE and ID Protection products stopped working and will not even open.
Deleting and re-installing the programs will not fix the problem, because the error appears immediately again even during the installation process.
Below I will attach screen captures of the error codes, which are being presented on the screen when the programs fail to open.
The situation requires your urgent attention!
Accepted Answer
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Hey Steve900,
There is a working temporary fix for this problem, which doesn't include uninstalling valuable security or other updates from you system and by using this method I have been able to help numerous parties today.
In order to get the applications working again you have to enable NET Framework 3.5 and Windows Communication Foundation features in your system.
In the search box on your desktop type "Turn Windows features on or off" and open the application.
In the Windows Features application choose the NET Framework 3.5 and Windows Communication Foundation features and make sure that the boxes are filled just like in the picture, and the press OK.
After this the system will enable the features and search for updates for the features.
If asked allow the system to automatically update the features and then reboot your system.
After this everything should work normally again.
Answers
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After installing the latest Windows 11 Patch Tuesday updates your SAFE and ID Protection products stopped working and will not even open.
Deleting and re-installing the programs will not fix the problem, because the error appears immediately again even during the installation process.
Below I will attach screen captures of the error codes, which are being presented on the screen when the programs fail to open.
The situation requires your urgent attention!
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I have the same problem. When I install KB5013943 F-Secure no longer loads. When I uninstall KB5013943 F-secure works again. I have done this sequence three times with the same result. I have run the SFC /SCANNOW and DISM .... RestoreHealth in cmd and no luck. I have run disk clean-up and also deleted the download in the Windows / Software Distribution file and allowed to download again. I've also run the windows update troubleshooter, again with no avail.
Can you help ? I put all of this in a chat box but as no-one was available at F-Secure it was all deleted much to my annoyance.
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I have been receiving multiple complaints today regarding the same problem we’re having and it seems to be tied to Microsoft’s NET Framework.
Others have reported, that after the latest update multiple programs, not just F-Secure’s that use NET Framework have stopped working and nothing seems to correct the problem.
Regarding all of the above Microsoft is the one who needs to fix these problems and I have reached their support on the matter, but big companies aren’t that quick to respond, unfortunately.
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Thank you for the post.
The latest Windows 10/11 Cumulative updates (KB5013942 and KB5013943) are apparently causing issues with different types of software (Discord, Microsoft Teams etc.), And unfortunately F-Secure SAFE is one of those.
The issue is due to the .NET framework which effecting the user interface and the banking protection.
However, F-Secure SAFE will keep protecting the customer, although the user interface is not working.
The issue will be resolved after Microsoft fixes the issue.
Thank you and stay safe.
Firmy
Community Manager | F-Secure Community
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🌐 Explore our User Guides | Knowledge Base for self-help resources
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Hi @VpU
Thank you for your post.
The latest Windows 10/11 Cumulative updates (KB5013942 and KB5013943) are apparently causing issues with different types of software (Discord, Microsoft Teams etc.), And unfortunately F-Secure SAFE is one of those.
The issue is due to the .NET framework which effecting the user interface and the banking protection.
However, F-Secure SAFE will keep protecting the customer, although the user interface is not working.
The issue will be resolved after Microsoft fixes the issue.
Thank you and stay safe.
Firmy
Community Manager | F-Secure Community
🔐 Strengthening digital security through knowledge and collaboration
🌐 Explore our User Guides | Knowledge Base for self-help resources
💻 Empower yourself with Cybersecurity Insights and protect what matters
📢 Help Shape Our New Homepage! Share your input in our design survey. -
Yes I know and I have been working around the problem with customers the whole day and I have a temporary fix for the problem, which does not require uninstallation of any security updates and I also reported this solution to your technical support team.
I also updated my other posts here on the english and finnish forums to include instructions on how to fix the problem.
Here are links to the posts containing the solution for those who haven't discovered it yet.
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