Too long booting time because of F-Secure Safe

seastar

Sometimes my booting of my macOS Monterey takes more than 10 minutes. When I look at the system.log on the Console app, I saw that F-Secure's subscription check takes too much time. You can see the logs below.

Apr 10 15:37:44 localhost Installer Progress[141]: Progress UI App Starting

Apr 10 15:37:44 localhost syslogd[146]: ASL Sender Statistics

Apr 10 15:38:25 Volkans-Mac-Pro com.f-secure.SECL-SECL[354]: Subscription check: persistent_secl_call: sleeping 1 second(s) due to connection failure (30 seconds elapsed)

Apr 10 15:38:56 Volkans-Mac-Pro com.f-secure.SECL-SECL[354]: Subscription check: persistent_secl_call: sleeping 2 second(s) due to connection failure (61 seconds elapsed)

Apr 10 15:39:28 Volkans-Mac-Pro com.f-secure.SECL-SECL[354]: Subscription check: persistent_secl_call: sleeping 4 second(s) due to connection failure (93 seconds elapsed)

Apr 10 15:40:02 Volkans-Mac-Pro com.f-secure.SECL-SECL[354]: Subscription check: persistent_secl_call: sleeping 8 second(s) due to connection failure (127 seconds elapsed)

Apr 10 15:41:11 Volkans-Mac-Pro com.f-secure.SECL-SECL[354]: Subscription check: persistent_secl_call: sleeping 1 second(s) due to connection failure (31 seconds elapsed)

Apr 10 15:41:42 Volkans-Mac-Pro com.f-secure.SECL-SECL[354]: Subscription check: persistent_secl_call: sleeping 2 second(s) due to connection failure (62 seconds elapsed)

Apr 10 15:42:14 Volkans-Mac-Pro com.f-secure.SECL-SECL[354]: Subscription check: persistent_secl_call: sleeping 4 second(s) due to connection failure (94 seconds elapsed)

Apr 10 15:42:48 Volkans-Mac-Pro com.f-secure.SECL-SECL[354]: Subscription check: persistent_secl_call: sleeping 8 second(s) due to connection failure (128 seconds elapsed)

Apr 10 15:47:56 Volkans-Mac-Pro syslogd[146]: ASL Sender Statistics

Apr 10 15:48:27 Volkans-Mac-Pro com.f-secure.SECL-SECL[3853]: Subscription check: persistent_secl_call: sleeping 1 second(s) due to connection failure (31 seconds elapsed)

Apr 10 15:48:58 Volkans-Mac-Pro com.f-secure.SECL-SECL[3853]: Subscription check: persistent_secl_call: sleeping 2 second(s) due to connection failure (62 seconds elapsed)

Apr 10 15:49:30 Volkans-Mac-Pro com.f-secure.SECL-SECL[3853]: Subscription check: persistent_secl_call: sleeping 4 second(s) due to connection failure (94 seconds elapsed)

Apr 10 15:50:04 Volkans-Mac-Pro com.f-secure.SECL-SECL[3853]: Subscription check: persistent_secl_call: sleeping 8 second(s) due to connection failure (128 seconds elapsed)

Apr 10 15:51:12 Volkans-Mac-Pro com.f-secure.SECL-SECL[3853]: Subscription check: persistent_secl_call: sleeping 1 second(s) due to connection failure (30 seconds elapsed)

Apr 10 15:51:43 Volkans-Mac-Pro com.f-secure.SECL-SECL[3853]: Subscription check: persistent_secl_call: sleeping 2 second(s) due to connection failure (61 seconds elapsed)

Apr 10 15:52:15 Volkans-Mac-Pro com.f-secure.SECL-SECL[3853]: Subscription check: persistent_secl_call: sleeping 4 second(s) due to connection failure (93 seconds elapsed)

Apr 10 15:52:50 Volkans-Mac-Pro com.f-secure.SECL-SECL[3853]: Subscription check: persistent_secl_call: sleeping 8 second(s) due to connection failure (128 seconds elapsed)

Apr 10 15:57:57 Volkans-Mac-Pro syslogd[146]: ASL Sender Statistics

Apr 10 15:58:27 Volkans-Mac-Pro com.f-secure.SECL-SECL[7288]: Subscription check: persistent_secl_call: sleeping 1 second(s) due to connection failure (30 seconds elapsed)

Apr 10 15:58:58 Volkans-Mac-Pro com.f-secure.SECL-SECL[7288]: Subscription check: persistent_secl_call: sleeping 2 second(s) due to connection failure (61 seconds elapsed)

Apr 10 15:59:30 Volkans-Mac-Pro com.f-secure.SECL-SECL[7288]: Subscription check: persistent_secl_call: sleeping 4 second(s) due to connection failure (93 seconds elapsed)

Apr 10 16:00:04 Volkans-Mac-Pro com.f-secure.SECL-SECL[7288]: Subscription check: persistent_secl_call: sleeping 8 second(s) due to connection failure (127 seconds elapsed)

Apr 10 16:01:13 Volkans-Mac-Pro com.f-secure.SECL-SECL[7288]: Subscription check: persistent_secl_call: sleeping 1 second(s) due to connection failure (31 seconds elapsed)

Apr 10 16:01:44 Volkans-Mac-Pro com.f-secure.SECL-SECL[7288]: Subscription check: persistent_secl_call: sleeping 2 second(s) due to connection failure (62 seconds elapsed)

Apr 10 16:02:16 Volkans-Mac-Pro com.f-secure.SECL-SECL[7288]: Subscription check: persistent_secl_call: sleeping 4 second(s) due to connection failure (94 seconds elapsed)

Apr 10 16:02:50 Volkans-Mac-Pro com.f-secure.SECL-SECL[7288]: Subscription check: persistent_secl_call: sleeping 8 second(s) due to connection failure (128 seconds elapsed)

Apr 10 16:05:15 Volkans-Mac-Pro Installer Progress[141]: 1 Boot windows acquired

Apr 10 16:05:15 Volkans-Mac-Pro Installer Progress[141]: Enable display of the Cinematic Boot windows

Apr 10 16:05:15 Volkans-Mac-Pro Installer Progress[141]: _ShowUnmanagedSpace: 16403: Showing Unmanaged Space 2

Apr 10 16:05:15 Volkans-Mac-Pro Installer Progress[141]: Hiding the cursor in Progress UI

Apr 10 16:05:15 Volkans-Mac-Pro Installer Progress[141]: Configuration is deferred 0

ArthurVal

Hello, @seastar!

Thank you for your message.

Please be advised that subscription checks should not have any noticeable effects on the system performance. SAFE performs checks of the subscription states for various reasons.

I believe that the reason why these messages are visible close to the system start is due to system level SAFE components getting launched by macOS right after the system is booted up. These checks do not stall the boot up process and their lifecycle is controlled by the operating system.

At this point it's unclear what is causing delays in the system booting up in your specific case. I would recommend submitting diagnostics collected with the SAFE Support Tool to Customer Care. We could take a look at the diagnostics and hopefully find the root cause of this behavior. Thanks!

seastar

Please don't do subscription check on booting time. Do subscription check after then GUI is loaded. On booting time, very short time taking operations are done.

seastar

Please fix this bug as soon as possible. When I start up my macOS, I wait 15-20 minutes each time. This bug is very annoying.

seastar

Thanks for the answer @ArthurVal. What is the mail address of F-Secure Customer Care? I couldn't find it.

By the way, today's boot time was more than 42 minutes. When I look at the system logs, it seems that F-Secure's Licence check took 42 minutes, and retried it during the 42 minutes on the boot time.

I sent the diagnostics you mentioned to sample submitting page in place of file sample, and its ticket number is 04xxxx.

Edit: PII Removed

seastar

I uninstalled temporarily F-Secure, and the booting time remains the same.

When I look at the system.log, I saw that 14 minutes passes between the 2nd and 3rd line of the log records below. When F-Secure Safe was installed, F-Secure Safe tries to check subscription on that interval. However, when F-Secure was not installed on the system, nothing happens on that interval.

I am sorry for believing that this is related to F-Secure. How can I investigate the problem? I want to find the cause of this problem.

------- Logs when F-Secure Safe was not installed on the system ------------

Apr 12 06:43:53 localhost Installer Progress[137]: Progress UI App Starting

Apr 12 06:43:53 localhost syslogd[140]: ASL Sender Statistics

Apr 12 06:57:35 Volkans-Mac-Pro syslogd[140]: ASL Sender Statistics

Apr 12 06:57:38 Volkans-Mac-Pro Installer Progress[137]: 1 Boot windows acquired

------- Logs when F-Secure Safe was installed on the system ----------------

Apr 12 05:44:58 localhost Installer Progress[141]: Progress UI App Starting

Apr 12 05:44:59 localhost syslogd[146]: ASL Sender Statistics

Apr 12 05:45:46 Volkans-Mac-Pro com.f-secure.SECL-SECL[369]: Subscription check: persistent_secl_call: sleeping 1 second(s) due to connection failure (30 seconds elapsed)

Apr 12 05:46:18 Volkans-Mac-Pro com.f-secure.SECL-SECL[369]: Subscription check: persistent_secl_call: sleeping 2 second(s) due to connection failure (62 seconds elapsed)

Apr 12 05:46:50 Volkans-Mac-Pro com.f-secure.SECL-SECL[369]: Subscription check: persistent_secl_call: sleeping 4 second(s) due to connection failure (94 seconds elapsed)

Apr 12 05:47:24 Volkans-Mac-Pro com.f-secure.SECL-SECL[369]: Subscription check: persistent_secl_call: sleeping 8 second(s) due to connection failure (128 seconds elapsed)

Apr 12 05:48:32 Volkans-Mac-Pro com.f-secure.SECL-SECL[369]: Subscription check: persistent_secl_call: sleeping 1 second(s) due to connection failure (30 seconds elapsed)

Apr 12 05:49:03 Volkans-Mac-Pro com.f-secure.SECL-SECL[369]: Subscription check: persistent_secl_call: sleeping 2 second(s) due to connection failure (61 seconds elapsed)

Apr 12 05:49:35 Volkans-Mac-Pro com.f-secure.SECL-SECL[369]: Subscription check: persistent_secl_call: sleeping 4 second(s) due to connection failure (93 seconds elapsed)

Apr 12 05:50:10 Volkans-Mac-Pro com.f-secure.SECL-SECL[369]: Subscription check: persistent_secl_call: sleeping 8 second(s) due to connection failure (128 seconds elapsed)

Apr 12 05:54:52 Volkans-Mac-Pro Installer Progress[141]: 1 Boot windows acquired

ArthurVal

Hey, @seastar!

I believe you can get in touch with Customer Care by starting a chat on this page https://www.f-secure.com/us-en/home/support/contact.

One alternative is to send a private message here on the Community forum. Let's try that before involving Customer Care. I've sent you a private message. Let's try that.

seastar

Thank you very much for your help @ArthurVal.

I sent you the support tool outputs via private message.

Best regards