Recovery F-Secure FIP

acasohp
acasohp Posts: 6 Explorer
edited January 2023 in Home Security Beta Programs 
I lost my F-Secure FIP recovery code, how do I recover?

I can't log in to the link below as it asks for two-step authentication

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Accepted Answer

  • zaimazmi
    zaimazmi Posts: 26 F-Secure Employee
    Answer ✓

    Hi @acasohp

    Thanks for contacting us at F-Secure Community.

    • For your information, If you have set up a 2-Factor authentication (2FA) for your My F-Secure, the recovery codes are the backup access to your account. If you do not have these recovery codes and you can't generate code from the authenticator app you have used, you will not be able to access your account.
    • If you used Google Authenticator, then there are some ways of recovering and fixing the situation. Read more here: https://support.google.com/accounts/troubleshooter/4430955?hl=en
    • If you have lost the old device, follow the steps in the below video.

    https://www.youtube.com/watch?v=MTUbFtpf-D4&ab_channel=RexKneisley

    Please note that we are not managing the Authenticator app and have access to it. Hence, we aren't able to recover or retrieve the code for you.

    The only workaround that can be suggested is to recreate a new account and we can transfer your remaining subscription into it. However, you will need to reinstall all F-Secure programs again on all your devices due to your subscription will revoke after account deletion.

    Hope this clarifies your query.

    Thanks!

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