Licenses purchase

Veem Posts: 1 New Member


I’ve just renewed my subscription for 3 licenses for 3 devices.

I’ve released one license for one device, but keep being asked for my email to release the other 2.

This just sends me into a cycle of sending my e mail and being sent requests to renew my subscription. On the app, it tells me I still have 2 licenses to use.

Can anyone help me please?

Accepted Answer

  • Jaims
    Jaims Posts: 846 Former F-Secure Employee
    Answer ✓

    Hi @Veem

    Would have been more helpful if you stated the device with the issue. However, if the Release License effort keeps going in a cycle, on PC, you may use another browser or try to clear the browsing data of the affected browser then try again.

    If this is happening on a mobile device, kindly uninstall the F-Secure SAFE, reinstall using another network and directly from the App Store or Play Store.

    Do let us know the outcome.

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