My.F-secure.com,connection issue with SAfe and iphones 6 and 8
There's no category for TOTAL,so i start this thread here..
I've installed SAFE on two iphones,6 and 8(latest iOS possible),both active.
At the portal side(my.f-secure.com) status view with both devices:
"This device has not connected to My F-Secure during the last two weeks.Check that the device can connect to the internet and SAFE app status is "Protected".
Is There a decent way to verify in more detail the root cause of the problem?
HINT.There is no problem with Internet connection and app status with both devices is "protected"...
Jaims Posts: 860 Former F-Secure Employee
This is quite common with iOS devices where the application takes some time to sync with the cloud on your My F-Secure especially if SAFE app has not been used in a long time.
You can force the device to update the status by simply clicking on the SAFE app or restarting the device then refresh your My F-Secure portal. Only on rare occasion will a re-installation be needed but if the updates fail after a restart, then indeed you may have to perform a reinstall.
So far the SAFE app shows that you are protected, then it's fine but frequent use of SAFE app is recommended to keep the status up to date.