My.F-secure.com,connection issue with SAfe and iphones 6 and 8

JOnes

There's no category for TOTAL,so i start this thread here..

I've installed SAFE on two iphones,6 and 8(latest iOS possible),both active.

At the portal side(my.f-secure.com) status view with both devices:

"This device has not connected to My F-Secure during the last two weeks.Check that the device can connect to the internet and SAFE app status is "Protected".

Q:

Is There a decent way to verify in more detail the root cause of the problem?

HINT.There is no problem with Internet connection and app status with both devices is "protected"...

Jaims

Hi @JOnes

This is quite common with iOS devices where the application takes some time to sync with the cloud on your My F-Secure especially if SAFE app has not been used in a long time.

You can force the device to update the status by simply clicking on the SAFE app or restarting the device then refresh your My F-Secure portal. Only on rare occasion will a re-installation be needed but if the updates fail after a restart, then indeed you may have to perform a reinstall.

So far the SAFE app shows that you are protected, then it's fine but frequent use of SAFE app is recommended to keep the status up to date.

JOnes

After starting manually the apps(safe) at the device side,status changed to reconnected and protected(my.f-secure.com) .

Is this a mandatory task for iOS devices to keep the portal status ok and protection active?...

JOnes

ok,the new elements consumer security service resolves the issue eventually😋