why connection failed?

leuvegleuveg Posts: 1 New Member

Hello there,

i use vpn freedome in a restrictet wlan to go to free internet. But freedome dont connect any server. WLAN works, the newest version of freedome works, licence works... windows 10 in newest version, works. 👍️

But connecten ... waiting for...waiting..and waiting... 😴


Fun fact: the kaspersky solution works fine. 🙃


What can i do now to bring freedome to work? 😐️

Accepted Answer

  • JaimsJaims Posts: 575 Moderator
    Accepted Answer

    Hi @leuveg

    You may want to try the below instructions;

    • Turn the FREEDOME protection off and on again
    • Try connecting to another FREEDOME location

    Change the VPN protocol in use:

    1. Open F-Secure FREEDOME 
    2. Go to Settings
    3. Click Choose VPN protocol
    4. Switch between OpenVPN and IKEv2
    5. Turn the VPN protection on 

    Check:

    • Restart computer
    • Restart your network router
    • Try to connect with another internet connection entirely (share for example with mobile hotspot)
    • Make sure Windows is updated

    Run the following command line commands:

    • ipconfig /flushdns
    • netsh winsock reset
    • netsh int ipv6 reset

    After performing the above steps, try to turn the protection on.

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