2 are free. How can I activate the 2 that are free and how can I get the information about "John DELL" ? Maybe I don't use that license.
I will try to re-construct your situation:
So, if this is right - then:
Things to note:
Alternatively, you can always reach their official Support channels (for example, web-chat). https://www.f-secure.com/en/home/support/contact
Sorry for my English!
waiting for answer :)