Hi I am from sweden and I was trying to watch viaplay now in USA.

KarlaKarla Posts: 2 New Member

Why is that

Answers

  • KarlaKarla Posts: 2 New Member

    I am trying to watch viaplay in usa now and i am from sweden. I paid for fsecure vpn but it still doesent work. Why is that?

  • JaimsJaims Posts: 553 Moderator

    Hi @Karla

    We will try to reproduce this issue at our end but in the meantime, is this happening on all devices? Are you using a Viaplay app or accessing the stream via a web?

    Kindly try the below instructions and see if this helps;

    If you did not receive a "website blocked" alert when entering the website, try the following steps mentioned below. If issue persists, move on to the next step. 

    1. Clean browsers history and cookies on your devices.

    2. Try to reset the DNS cache on your devices

    ipconfig /flushdns
    netsh winsock reset
    netsh int ipv6 reset
    

    3. Close all opened browsers.

    4. Open Freedome app > Change the virtual location.

    5. Open browser and check your website again.

    After these operations, do the test, what is your location:

    https://www.dnsleaktest.com (IP-address), If the public IP-address is yours or F-Secure's Freedome.

    1. If all fails, uninstall F-Secure FREEDOME from the affected device.
    2. Restart/reboot the device.
    3. Reinstall F-Secure FREEDOME.

    Note: If you get a "Could Not Connect to the requested server host" while Freedome is ON, but can access the website when Freedome is OFF, the website's hosting service might have blocked FREEDOME's IP range. Please try a different location on your FREEDOME client

    Lucaseuropa
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