How can I solve the Security Cloud Problem with F-Secure Safe (Mac)
Ektes
Posts: 6 Explorer
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Hello All
After I updated to F-Secure Safe 17.11, an error message comes up with Security Cloud is not available (translated from German). I have followed both solutions from the article https://community.f-secure.com/safe-en/kb/articles/6282-f-secure-product-shows-error-notification-security-cloud-malfunction-on-a-mac-computer, but still get the same error.
Does anyone know what I can do to solve this problem?
Greetings
Accepted Answer
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Hi, @Ektes!
Thanks for reporting the issue! We are currently working on an update to SAFE that will include the potential fix for the issue. I can propose two options how are can proceed:
- We can wait for the next SAFE release. Unfortunately, I don't have a clear schedule for the release but it most likely will happen in upcoming weeks (2-3 weeks).
- Revert back to the older version of SAFE without an issue. This you can do already now.
- Remove the current 17.11 version by running the uninstaller located alongside SAFE in Applications directory
- Login to your account on My F-Secure portal and download the installer. This installer has been reverted to the previous 17.10 version without this issue.
Best regards, Arthur
SAFE Mac R&D Team
Best regards, Arthur
Mac Team