How can I solve the Security Cloud Problem with F-Secure Safe (Mac)

Ektes

Hello All

After I updated to F-Secure Safe 17.11, an error message comes up with Security Cloud is not available (translated from German). I have followed both solutions from the article https://community.f-secure.com/safe-en/kb/articles/6282-f-secure-product-shows-error-notification-security-cloud-malfunction-on-a-mac-computer, but still get the same error. 

Does anyone know what I can do to solve this problem?

Greetings

ArthurVal

Hi, @Ektes!

Thanks for reporting the issue! We are currently working on an update to SAFE that will include the potential fix for the issue. I can propose two options how are can proceed:

1. We can wait for the next SAFE release. Unfortunately, I don't have a clear schedule for the release but it most likely will happen in upcoming weeks (2-3 weeks).
2. Revert back to the older version of SAFE without an issue. This you can do already now.
   • Remove the current 17.11 version by running the uninstaller located alongside SAFE in Applications directory
   • Login to your account on My F-Secure portal and download the installer. This installer has been reverted to the previous 17.10 version without this issue.

Best regards, Arthur

SAFE Mac R&D Team

Ektes

By the way I just updated Mac OS to version 11.5.1 too.

[Deleted User]

Hey @Ektes,

I've checked this issue internally and it seems that it's being handled right now by SAFE Mac Team.

We will have more information on that in the upcoming weeks. I will be keeping eye on this and will let you know of any updates here.

Ektes

I am using the new version F-Secure Safe 18.0 for some days and seems to be solved.