mistake by loading
hauska Posts: 1 New Member
edited January 2022 in F-Secure Internet Security
I downloaded the free f-secure safe for 1 month, but have paid for 12 montth. i have the key for it, too. Could you, please, change it now!
Thank you so much!
@Lucaseuropa - removed PII
Lucaseuropa Posts: 303 Rock Star
Hey @hauska !
Could you please explain what is the issue here more clearly?
I'm a bit confused because:
- You can only download F-Secure SAFE trial version directly from your trial My F-Secure account, meaning that the registration is needed. I can tell by searching our database with your email address that you've created a trial account for F-Secure TOTAL today.
- There are no purchases registered with your email address.
- There are no license/subscription codes for SAFE/TOTAL upon purchasing it directly via F-Secure.
Could you, please, change it now!
May I also ask what should we change? 🙂
Should you purchase a retail code for SAFE/TOTAL, follow the steps below to renew your subscription with a code,
- Log in to My F-Secure with your account username and password.
- On the My F-Secure page, select Subscription in the top bar.
- Under Overview, select Enter a code. The Redeem your code window opens.
- Under Update your current subscription, enter the subscription code that is on the F-Secure retail box or card, then select Continue.
- Verify the subscription details, and if everything is correct, select Accept.
You do not need to do anything to the applications installed on your devices; the new subscription information is automatically updated to them.2 2Like
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