F-Secure SAFE "Security Cloud Malfunction" error (macOS 10.13)
I contacted the support with the following issue but couldn't get any help. I am now trying to get help debugging via the forum, let's see how that goes. Here's my problem:
After restoring my macbook pro with a Time machine backup, F-Secure SAFE now shows the Security Cloud Malfunction error. I tried the steps to fix the hosts file at https://community.f-secure.com/safe-en/kb/articles/6282-f-secure-product-shows-error-notification-security-cloud-malfunction-on-a-mac-computer with no luck. I contacted the support asking where I could re-download SAFE v 17.8 which is the last compatible with my OS in order to re-install from scratch but I was told that F-Secure doesn't provide old versions of SAFE. I was told to update my system to macOS 10.14. However, the last macOS version supported on my mac is 10.13 (mid-2010 model) so I can't update and I am blocked.
I would like to try a bit of debugging before giving up. So here's my question: where do I find the SAFE start-up logs? I'd like to find more details about the error instead of just this "Security Cloud malfunction" error, like what does malfunction exactly. Any F-Secure staff to provide guidance for debugging?