Problem Connecting After Update

MSICafe

I am having an issue with my Freedom not connecting after updating it.

I have done the following:

• ipconfig /flushdns
• netsh winsock reset
• netsh int ipv6 reset
• uninstalled and re-installed Freedom.

And then restarted the computer.

Is there anything else I could do resolve this issue ?

Why is it that Freedom updates keep causing connection issues and I have to spend 2 hours troubleshooting ?

[Deleted User]

Dear @MSICafe,

Thank you for sharing that with us and sorry for the inconvenience you might experience.

Please check the following first:

• Windows is updated
• Internet is working
• The correct product is installed
• Try connecting to other locations
• Restart your network device (modem/router).

Then, please do as follows:

1. Uninstall F-Secure Freedome using our Uninstallation Tool: https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe
2. Start a new installation of Freedome
3. Add Google DNS
   • For IPv4: 8.8.8.8 and/or 8.8.4.4
   • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.

Run System File Checker tool to troubleshoot missing or corrupted system files:.

1. On your keyboard, press Windows key + X at the same time.
2. Select Command Prompt (Admin) from the context menu.
3. In the command prompt, type sfc /scannow and press Enter. (check the scan result)
4. Exit command prompt.

Let us know whether it was helpful.

Thank you.