Italian servers DNS not resolving Apple App Store

OSX_rulezOSX_rulez Posts: 2 New Member

Hello, I've reported this bug to an Italian F-Secure representative and through the Freedome app feedback, but the issue was not resolved.

The Italian Freedome DNS servers do not resolve both iOS and macOS App Store, so when you open the App Store there's an alert "impossible to connect". The odd thing is I can update the installed apps.

If I switch to another EU server it works. This happens since months and it's really annoying. I tried on several iPhones and Mac with different macOS versions.

Please fix it, thank you.


  • JaimsJaims Posts: 454 Moderator

    Hi @OSX_rulez

    Thanks for bringing this to our attention.

    I was able to reproduce this issue and it has been reported to the relevant team for immediate action.

    Be sure that we will revert with any development as they unfold.

  • JaimsJaims Posts: 454 Moderator

    Hi @OSX_rulez

    As earlier mentioned that we are already aware of this issue, we have since commenced a formal investigation with Apple.

    We are doing our best to get this rectified as soon as we can but this really depend on how fast we get the response from Apple. We will keep you updated here on any outcome.

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