Not working in UAE

Myman Posts: 1 New Member
edited February 2021 in F-Secure VPN

Can anyone recommend any troubleshoots for the freedome VPN not connecting to U.K. server? I’m currently trying to connect to U.K. server from Abu Dhabi in UAE.

Accepted Answer

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee
    edited February 2021 Answer ✓

    Dear @Myman,

    In addition to what @Jaims has already said, please be informed that the use of VPNs is restricted in the Persian Gulf area countries (Bahrain, Iraq, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates), and local Internet Service Providers (ISP) may block VPN connections in their networks. If VPN connections are blocked by an ISP, it may cause the F-Secure FREEDOME connection to fail. 

    Due to the nature of the issue, we are unable to help with this issue.

    Click here for more details about VPN blocking.


  • Jaims
    Jaims Posts: 846 Former F-Secure Employee

    Hi @Myman

    We tested UK server on multiple devices from our end but unable to reproduce the issue. We have not also received any complain from other users about this issue.

    May I kindly recommend you try some basic troubleshooting as rebooting your device, reinstall the Freedome VPN and trying other devices and see if that solves the issue?

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