i had a file quaritined but i could not delete it

wolf_man1958

how do you delete quartined file that could cause problems on pc

wolf_man1958

thank you

Cale

Hi,

Have you tried to open the App and file control (from main user interface, under Tools tab), select the file and click Remove?

-Cale

Lucaseuropa

Dear @wolf_man1958

In addition to what Cale has already advised, try the following:

Open the scanning report to find the location of the detected file(s)

1. Open F-Secure SAFE
2. Select Tools
3. Choose Recent Events
4. Click Scanning Report

Locate the file in the scanning report and follow the file path, for example:  C:\Users\xx\xxx\xxxxxx\xxxxxx\

Try the following instructions to manually remove the detected item(s):

• Make sure you have the administrator right or permission to delete the file
• Some files may be hidden, so set your folder option to show hidden files, folders and drives

1. Open File Explorer
2. Copy the file path (without the item filenames) where the detected item is located
3. Paste the copied path into the Address Bar in File Explorer
4. Delete the detected file / the whole archive manually