i had a file quaritined but i could not delete it

wolf_man1958wolf_man1958 Posts: 2 New Member

how do you delete quartined file that could cause problems on pc

Answers

  • wolf_man1958wolf_man1958 Posts: 2 New Member

    thank you

  • CaleCale Posts: 114 F-Secure Product Manager

    Hi,

    Have you tried to open the App and file control (from main user interface, under Tools tab), select the file and click Remove?

    -Cale

    Lucaseuropa
  • LucaseuropaLucaseuropa Posts: 261 Moderator

    Dear @wolf_man1958


    In addition to what Cale has already advised, try the following:


    Open the scanning report to find the location of the detected file(s)

    1. Open F-Secure SAFE
    2. Select Tools
    3. Choose Recent Events
    4. Click Scanning Report

    Locate the file in the scanning report and follow the file path, for example:  C:\Users\xx\xxx\xxxxxx\xxxxxx\


    Try the following instructions to manually remove the detected item(s):

    1. Open File Explorer
    2. Copy the file path (without the item filenames) where the detected item is located
    3. Paste the copied path into the Address Bar in File Explorer
    4. Delete the detected file / the whole archive manually


    Cheers,

    Lucas

    Jaims
Sign In or Register to comment.