how do you delete quartined file that could cause problems on pc
Have you tried to open the App and file control (from main user interface, under Tools tab), select the file and click Remove?
In addition to what Cale has already advised, try the following:
Open the scanning report to find the location of the detected file(s)
Locate the file in the scanning report and follow the file path, for example: C:\Users\xx\xxx\xxxxxx\xxxxxx\
Try the following instructions to manually remove the detected item(s):