IOS 12.X.X no ID Protetion download on IPAD AIR

Dear F-Secure team,

My IPAD AIR is fully up to date with IOS software (as SW update is on) and shows SW version 12.4.9.

For download of ID-protection it is showing need IOS SW 13 to be able to download.

Can you be of help ore will there be a work around / SW update from you to overcome this?

Many thanks and regards,

Wim

Answers

  • JOnesJOnes Posts: 270 Adventurer
    • I'm afraid you have to purchase an brand new ipad..
    • "Specifically, iOS 12.4.9 is available for iPhone 5s, iPhone 6, iPhone 6 Plus, iPad Air, iPad mini 2, iPad mini 3, and iPod touch (6th generation). All newer iPhone and iPad models can instead install iOS 14.2 or iPadOS 14.2."


    Laksh
  • wvanoors79wvanoors79 Posts: 1 New Member

    This is quit a problem for us here. We own 2 i-pads that work well, except iOS 12 is the latest os-version it accepts.

    When purchasing ID-protection we did not see this coming as we had no other apps yet that refused working.

    Do the developers of F-secure read this? Maybe some sort of workaround is possible?

    I find it problematic to throw away two perfectly working i-pad, only becouse a tool does not work. Not only for the money, but for the enviroment also.

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