IOS 12.X.X no ID Protetion download on IPAD AIR

User_73572

Dear F-Secure team,

My IPAD AIR is fully up to date with IOS software (as SW update is on) and shows SW version 12.4.9.

For download of ID-protection it is showing need IOS SW 13 to be able to download.

Can you be of help ore will there be a work around / SW update from you to overcome this?

Many thanks and regards,

Wim

JOnes

https://community.f-secure.com/id-protection-en/kb/articles/8681-what-are-the-supported-platforms-and-languages-for-f-secure-id-protection

• I'm afraid you have to purchase an brand new ipad..
• "Specifically, iOS 12.4.9 is available for iPhone 5s, iPhone 6, iPhone 6 Plus, iPad Air, iPad mini 2, iPad mini 3, and iPod touch (6th generation). All newer iPhone and iPad models can instead install iOS 14.2 or iPadOS 14.2."

wvanoors79

This is quit a problem for us here. We own 2 i-pads that work well, except iOS 12 is the latest os-version it accepts.

When purchasing ID-protection we did not see this coming as we had no other apps yet that refused working.

Do the developers of F-secure read this? Maybe some sort of workaround is possible?

I find it problematic to throw away two perfectly working i-pad, only becouse a tool does not work. Not only for the money, but for the enviroment also.