F-Secure SAFE renewal not working

vesmo

Hi,

When I'm taken to the my F-secure portal to renew my subscription, there's the "Buy now" button, but clicking it does absolutely nothing. I thought maybe the system would prompt me with an e-banking bill after my subscription expires, but that has not been the case, and I'm still unable to renew my subscription and am now stranded with an expired license.

The system also doesn't say how much renewal is going to cost, which is extremely anti-consumer I might add.

Jaims

Hi @vesmo

Sincere apologies for this renewal issue.

The "Renew Now" button was disabled due to some pending offline payment that might have been set accidentally some months ago but that has been fixed now.

Kindly try to renew again and let us know if you face any issue.

Simon

Can't really help, except to say that it works for me on a Samsung phone using the Samsung browser. Have you tried using a different browser in case yours is blocking scripts or pop-ups?

vesmo

I've tried Firefox, Chrome and Edge on my PC, none work.