Green screen on videos

Sue_Threadgould52
Sue_Threadgould52 Posts: 2 New Member
in Web Browsing

I now get a green display only on videos in youtube and facebook, although I do get sound. Is this something to do with the latest update which I see was on Thursday?

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Accepted Answer

  • Sue_Threadgould52
    Sue_Threadgould52 Posts: 2 New Member
    Answer ✓

    Sorry for slow reply. Thanks for your message. Problem was solved once I realised I could access a few videos on youtube, and one of those pointed me towards changing a setting, and instantly sorted - phew!

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Answers

  • Ukko
    Ukko Posts: 3,861 Superuser
    edited November 2020

    Hello,

    Sorry for my reply. I am only an F-Secure user (their home solutions).

    Maybe it is good to know a bit more information about your setting. For examples, what is your device / OS? And what is your F-Secure solution? Is it Windows / Mac / Android? And is it about F-Secure SAFE? If it is Android platform - then is it about F-Secure SAFE browser?

    In addition, the latest update is for F-Secure solution? Or some third-party (for F-Secure software) things like Adobe Flash Player or so?

    In general, Google Support pages have the next article: Green screen in video player - YouTube Help (google.com)

    where some steps to fix a trouble are placed.

    Thanks!

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