F-secure SAFE: Banking protection is not working in Firefox


I just noticed that if you touch in Privacy&Security --> Permissions: Location, Microphone and Autoplay settings, the banking protection stops working..

I dont have time to investigate which of these causes this, but to get it working start Control Panel --> Programs --> Uninstall Program and when you choose to uninstall Mozilla Firefox, it gives you opportunity to refresh it (dont remember exact wording), choose that it will set all default settings back to your firefox and after that banking protection works again.


  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee
    edited November 2020

    Hi @RitaR

    Thanks for posting your troubleshoot steps. Sometime it might be the case of broken components or outdated version running that leads to such error. If it happens again, you can try to reset the browser settings before you choose to re-install the browser.

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