Cannot update existing FREEDOME subscription to TOTAL in iOS devices
I recently purchased F-Secure TOTAL, with a subscription that ends in January 2022.
I also have a previous FREEDOME subscription that ends on 29 Jan 2021.
I was able to update FREEDOME on my PC to use the F-Secure TOTAL subscription, but any attempt to do the same on my two iOS devices fails.
Nothing works: when trying to install via my F-Secure TOTAL account, it simply activates the old subscription, not the TOTAL subscription. The same problem occurs when uninstalling and reinstalling FREEDOME.
FREEDOME does indicate that it tries to update the subscription, but the progress indicator simply rotates for hours on end and nothing happens.
Can anyone help how I can force FREEDOME on my iOS devices to use the TOTAL subscription, not the previous one?