How to manage devices

Davo
Davo Posts: 2 New Member

I changed phone and try to log in and says used my devices as got the 7 plan. And its transfered from another device. How can I manage which device I protect please.

Accepted Answer

  • Jaims
    Jaims Posts: 860 Former F-Secure Employee
    Answer ✓

    Hi @Davo

    For standalone F-Secure Freedome VPN, you have a code that can be used to activate your subscription while F-Secure TOTAL users are able to manage their subscription via the My F-Secure portal.

    Standalone users only need to uninstall Freedome on the old/idle devices and a new installation elsewhere will transfer the license over. So, once the app is deleted on a devices, the license has been released. Aside this, there is no other way to release/delete a license.

Answers

  • Simon
    Simon Posts: 2,672 Superuser

    If you didn't have a spare licence for the new device, then a licence should have been automatically transferred from an inactive device. You can check which devices are currently protected in your portal:

    https://my.f-secure.com/login?locale=en

    Davo
  • Davo
    Davo Posts: 2 New Member

    Thank you i seem to cant see the list in portal. Is there a way I can view and delete devices I don't want the licence on , to free 1 up thanks, it transfer from a inactive device . But I will want that inactive to use at a later time.

    Thanks Dave

  • Simon
    Simon Posts: 2,672 Superuser

    It should be in the portal under My Devices. If you can't see it then I can only suggest that you contact Support:


    Davo
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