New customers getting cheaper deals

User_94851
User_94851 Posts: 1
edited August 2020 in F-Secure SAFE

I had been a loyal customer for around 5 years, I looked at the renew and it was much cheaper for new

Subscribers, I paid as a new customer for 5 licences of Safe, and was then put back to a 3 version licence

I have had to pay another £ 15 and have had not been able to get out of bed with a severe spinal injury,

I sent a complaint and nothing happened and I was forced to pay extra. Loyal Customers are paying more for renewals, than new Customers

Accepted Answer

  • DawidFS
    DawidFS Posts: 73 F-Secure Employee
    Answer ✓

    Dear @User_94851


    We are sorry for any troubles, but it seems like our employee has sent you an email yesterday at 16:31.

    Please check your spam, if you cannot find it. Also please respond to it, because i'm certain that we will reach an agreement.


    Greetings,

    Dawid

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