Code doesn’t work

Gerry89 Posts: 1 New Member

Bought f secure last week and subscription code doesn’t work


  • Jaims
    Jaims Posts: 846 Former F-Secure Employee
    edited August 2020

    Hi @Gerry89

    Kindly share the error message with us without exposing your code so we can advise you further. You may want to try to uninstall Freedome, reinstall then try the code again.

    If you are using an iOS device, proceed to tap on Enter Account ID in the Subscription tab, paste the code you have and click Activate

  • Kishor
    Kishor Posts: 1 New Member

    Bought f-secure today but subscription code doesn’t work. F-Secure FREEDOME VPN works though.

  • Jaims
    Jaims Posts: 846 Former F-Secure Employee

    Hi @Kishor

    On what device are you trying to use the code?

    May I recommend that you reinstall Freedome VPN then try again.

    Also ensure that you are using the code on the space provided as Account ID when you hit the Log In button if you are using an iOS device. Please do not share your code publicly.

    EDIT: Removed PII

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