Product differences

Retailer/Shops verwenden verschiedene Beschreibungen Ihrer Produkte. / Retailer are using different product descriptions.

Wo kann ich die Unterschiede bzw. Bedeutung von z.B. diesen Codes nachlesen? / Where I can get the meaning of these codes?

FCFTBR2N005A7

FCFTBR2N005D9

FCFTBR2N005E2

FCFTBR2N005F0


Handelt es sich um "5 Geräte" + "2 Jahre" ? / All stands for are 5devices + 2Years?

Gibt es einen Unterschied zwischen User und Gerät? / Is there a variation between user and device?

Woran erkenne ich Produkt-Ausgabe/Version 2019 oder 2020? / How I can recognize product release/version 2019 or 2020?

Woran erkenne ich ESD oder Box-Pack? / How I can recognize ESD or box-pack?


Gibt es bei Updates eine Unterscheidung zwischen / Is there a difference between

- Programm (Update-Paket mit Scan-Modulen) und / program (update package with scan modules)

- Virendefinitionen? / virus definitions?

Wird nach Kauf einer 2019-Version bei einem Update automatisch auf 2020 aktualisiert? Virendefinitionen-Updates werden ja automatisch heruntergeladen/installiert ... / After buying a 2019 version it will automatically updated on 2020 version? Virus definitions (pattern) will be updated automatically ...

Vielen Dank! / Thank for your help

Best Answer

  • UkkoUkko Posts: 2,964
    Accepted Answer

    Hello,

    Sorry for my reply. I am only an F-Secure user (their home solutions).

    Retailer are using different product descriptions.

    Perhaps, there should be some more information about. And, maybe, it is an option to contact them for more information about provided solutions.

    Where I can get the meaning of these codes?

    But, in general, based on search - maybe used internally only by this retailer. Likely about "F-Secure Total Security and VPN (2 years / 5 devices)". So, packages of this solution: https://www.f-secure.com/en/home/products/total

    And difference with their 'internal' codes are type of package / intention / version. For example, one description is about "2019", another is about "2020" version. Another one can be about 'box' and the other can be, for example, only 'digital' subscription code (so, not 'psychical box'). Sounds that it should be described on their website / shop.

    However, F-Secure solutions mostly about autoupgrade. So, even package for '2019 version' (as it can be called somewhere) can be upgraded to latest one later or right at first installation.

    Is there a variation between user and device?

    Perhaps, more good to use "installation". So, five active installations with an option to reuse if one (or more) installation no longer needed. And to use licence on another device.

    What about other points:

    Actually, you could try to contact official F-Secure Support channel (for example, web-chat):

    They could to explain all things better and more accurate.

    Thanks!

Answers

  • BerthhBerthh Posts: 4
    edited July 30

    Hello Ukko

    Thanks a lot for your helpful anwers.

    Codes like FCFTBR2N005A7 are used from different retailers (geizhals.de, search for "f-secure total" or https://www.idealo.de/preisvergleich/OffersOfProduct/5139866_-total-security-und-vpn-5-geraete-2-jahre-f-secure.html or https://www.notebooksbilliger.de/f+secure+total+security+und+vpn+2019+384234 ).

    So I think(?) that is a general code from f-secure company. "2" stands for 2years, "5" for 5installations (good name for user/device). What for stands "A7" and so on? Maybe there are no explanations published ... Will ask support like recommended.

    Best

    Berthh

  • BerthhBerthh Posts: 4

    Chat "Ask one of our experts!" > Your chat request has been canceled because no agent are available.

    My text is lost :-(

  • UkkoUkko Posts: 2,964

    Hello,

    Codes like FCFTBR2N005A7 are used from different retailers (geizhals.de, search for "f-secure total" or

    So, maybe it is indeed something more 'universal'. However, likely that anyway used 'internally' for something as vendor code or barcode. And, maybe, in accordance with official F-Secure partners' guideline. Thus, user (probably) should not think about these codes unless if retailer is untrusted (for example, mistakenly use of this code with wrong solution description).

    So I think(?) that is a general code from f-secure company. "2" stands for 2years, "5" for 5installations (good name for user/device). What for stands "A7" and so on?

    Good thoughts, actually. But I think the rest of code is just 'hash' as difference between solutions. For example, during search for these codes (description on web shops sites) - FCFTBR2N005A7 [F-Secure ESD Total Security VPN 5 devices / 2 years; maybe so called (2017) version]; FCFTBR2N005D9 [F-Secure Total Security VPN 5 devices / 2 years; (2019) version; multilingual?!]; FCFTBR2N005E2 [F-Secure Total Security VPN 5 devices / 2 years; Non physical item; Digital Key]; FCFTBR2N005F0 [F-Secure Total Security VPN 5 devices / 2 years; 2020; multilingual?!]. Indeed widely used.

    Maybe there are no explanations published ... Will ask support like recommended

    Yes, I am not sure if there is a public explanation. Perhaps, it is for business partners. User should to read description or ask 'shop/support' about clarification if something looks strange. F-Secure website is about description for solutions and other 'codes' can be used only for receipt documentation and so on. Thus, not need to choose solution by code.

    Chat "Ask one of our experts!" > Your chat request has been canceled because no agent are available.

    My text is lost :-(

    Yes, I faced this too before. Then or use a very brief description, or I save the text before.

    Probably while you were typing your description - Support Agent received request from someone else, and the slot will no longer be free.

    You could try later. Or maybe official F-Secure Community team will respond here.

    I think that with provided codes. Two are about 'digital key/no box' and two are about 'box' solution. However, good to read description on chosen retailer/shop. And another point is 'year-version' (and 'multinlingual'). Perhaps, there can be limited solutions for only certain locations or with locked upgraded - but, in general, F-Secure solution with set of supported languages and with an ability to provide autoupgrade to recent version on supported platforms.

    Sorry for my long reply.

    Thanks!

  • BerthhBerthh Posts: 4

    Hello Ukko

    Thank for your verbosed/extensive answer.

    Support told me: "Dies sind unsere internen SKUs, also Kennungen, die wir mit Partnern für Logistik, Bestellung usw. verwenden. Sie können sich unterscheiden und ändern, wenn es um verschiedene Länder oder Sondereditionen usw. geht. Informationen, die für uns und unsere Partner relevant sind." Sense: These are our internal SKUs for logistic partners ... The code can/could change for different countries/special editions/...

    Internal codes from F-Secure (real products I guess):

    • F-Secure SAFE/TOTAL: XXXXX-XXXXX-XXXXX-XXXXX
    • F-Secure Internet Security: XXXX-XXXX-XXXX-XXXX-XXXX
    • F-Secure Freedome: XXXX-XXXX-XXXX
    • F-Secure KEY: KEYXXM-XXXXXX

    So some retailers have wrong descriptions for the products (piecework for maintaining online content, sometime errors in the description ...?). Thats why I trust more in codes from the manufacturer ...

    Thanks for your time to help 😊

    Ukko
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