I’m installing on a Dell Laptop running Windows 10. During the install/setup, it does a compatibilit

sarsiga

I’m installing on a Dell Laptop running Windows 10. During the install/setup, it does a compatibility check and it finds a file that is incompatible with the install. The application it finds is F-Secure OneClient Based product (which seems to me to be the application I’m installing). The install program displays a button to remove the incompatible file and then reboots the system. It appears to be removing the file but after the reboot, it starts the compatibility check again and finds the same find. I’ve gone through this process numerous times and the install program reports the same incompatible file, an endless loop. What do I need to do to get pass this issue?

Simon

Has F-Secure been installed on the device before? What I would suggest initially is to run the uninstall tool below, reboot, then try the installation again. The uninstall tool will remove all previous traces of FS, including any debris from your previous installation attempts, and allow you to install with a clean slate:

https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe