Need to (re-)enable Exception list for a customer

Mipec

Today we had a problem, a customer could not access a page "www.weita.ch".

Digging a bit deeper we fould the message, the site was blocked due to "youth protection" (Wrongly classified, as it is a seller of cleaning products)

Digging a bit deeper, we fould the site was allready on the exception list for this customer...

Digging deeper we found,the exception list was disabled for the customer.

Ho comes, the exception list became disabled, as the customer needs this page time by time (rarely) to order some cleaning stuff. So today the he was complaning not to access anymore. we do not know when this happened, as the page is rarely used.

But for us it was a realy bad point in the eyes of our customer, as initially we misinterpreted the message, the customer sent us...

Kind regards

Ralph Ehrismann

bryan441

Hello @Mipec

What do you really want?

Ukko

Hello,

You could use their F-Secure SAS page:

• https://www.f-secure.com/en/business/support-and-downloads/submit-a-sample

F-Secure Labs can to re-categorize URL if 'adult' rating is wrong there.

Just to choose "I want to give more details about this sample and to be notified of the analysis results" under URL tab and to fill URL type as "Harmless webpage is blocked (False Positive)" and Problem type as "Web content control / Parental control".

But based on your description and main title (Need to (re-)enable Exception list for a customer) - maybe your experience is about specific Business solution. If so - maybe you could try to look its Community forums under "Business Security Products" section or under user guides - https://help.f-secure.com/business-products.html#lang=en . Maybe situation is somewhat discussed/explained. 

Or another option is to contact official F-Secure Support - https://www.f-secure.com/en/business/support-and-downloads/support-request

Thanks!