Query about Ring doorbell & VPN

BigAlUK Posts: 2 New Member

Hi all,

I’ve been struggling with my Ring doorbell app constantly logging me out when I try to answer/view cameras. Ring tech support are suggesting it is my VPN causing the issue. Has anyone else encountered this behaviour? Or if not, anyone know of any workarounds? I don’t want to have to stop using the VPN when I’m away from home as that’s when I’m more likely to use public Wi-fi etc, but when I’m away is also when I need to use the Ring doorbell service!

I’ve searched the forums but found nothing. I can’t contact F-Secure help directly until Monday as they seem to be running a reduced service at the mo.

My device is the new iPhone SE but it did exactly the same thing with my old 6S.

Thanks in advance!

Accepted Answer


  • BigAlUK
    BigAlUK Posts: 2 New Member

    Thank you for your help. I did those steps you listed and, so far, everything is working as it should. Thanks again.

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