Subscription activation issue

K__

Good afternoon,

I purchased a license for 24 months for up to 7 devices earlier this year. This device was running a trial account at the time so I didn’t immediately activate it. Now my subscription code is not recognised (despite only 3 devices being on the new code) - any suggestions as to how this can be resolved?

Many thanks,

Kat

bryan441

Hi ! K

I think you should contact the support center soon...

Regards B

Jaims

Hi @k_

If you can confirm that the same F-Secure Freedome VPN code is active and running on some devices, we will recommend reinstalling Freedome on the affected devices then try to re-enter the code.

Please note that the portion to enter the code is slightly different on an iOS device. Kindly have a look at the steps in the KB article below.

https://community.f-secure.com/freedome-en/kb/articles/5068-how-do-i-install-and-activate-f-secure-freedome-for-ios