Interested in ID Protection, but can't get past subscription renewal
(I tried searching the forums and contacting the support via chat, both in english and swedish. The chat looks available and after "Please wait while we connect you to an agent" I get "Your chat request has been declined because there are no available agents".)
I've used F-secure products for many years and now I'm interested in trying/buying ID PROTECTION. When clicking 'Try now' on the product information site I am asked to log in if I already have an account and do so. I am greeted with a pop up box that tells me that I need to renew my subscription and that my devices are unprotected. I already have subscriptions via Google Play. I try closing it and clicking the 'Try now' again while already being logged in. Same information about having to renew comes up.
I also tried to install the app for ID Protection to see if it would work that way. I get 'You need to renew your subscription to finish the installation'. I don't want to, since I already have active subscriptions.
I've had issues with this before when switching to a new phone and trying to install F-secure SAFE. I had an ongoing subcscription through Google Play, but it kept telling me to renew when I logged in. As a workaround I created a new My F-secure-account. Same problem again when I bought a subcsctiption from my mobile network operator.
How do I get out of this carousel? I don't want to have to create a third or fourth My F-secure-account.