I have purchased Freedome VPN subscription, but it's not working.

Scyrella

Hello

I recently purchased a 1 year subscription for Freedome VPN , and received an email with a code and everything , asked to install the VPN , which i did, so when i enter the email and apssword it says there is no active subscription, so i head to the website and get into my account to activate my subscription, i enter the code and it says it's wrong,, what am i doing wrong exctly? shouldn't my Account be activated at least? after receiving and confirming my email and purchase ?

Thank you

Ukko

Hello,

I am only an F-Secure user (their home solutions).

Perhaps, you should to use your "activation code" instead of use email/password to login.

Since it is a bit unclear what is your platform (Windows, Android, iOS, Mac) - there are some Knowledgebase articles with potentially useful information:

• community.f-secure.com/freedome-en/kb/articles/5078-how-do-i-install-and-activate-f-secure-freedome-for-windows
• community.f-secure.com/freedome-en/kb/articles/5060-how-can-i-activate-my-multi-platform-subscription-for-f-secure-freedome-on-windows
• community.f-secure.com/freedome-en/kb/articles/5058-how-do-i-install-and-activate-f-secure-freedome-vpn-on-an-android-device
• community.f-secure.com/freedome-en/kb/articles/6034-how-do-i-activate-my-f-secure-freedome-subscription-code-on-a-apple-ios-mobile-device
• community.f-secure.com/freedome-en/kb/articles/5059-how-do-i-install-and-activate-f-secure-freedome-for-mac

instructions for different platforms, but pattern is relatively one. Need to find place where to Enter code and then to Redeem code.

while email/password is needed if your experience is about F-Secure TOTAL subscription (where "Freedome" is included to its package).

Thanks!