I have purchased Freedome VPN subscription, but it's not working.

Hello

I recently purchased a 1 year subscription for Freedome VPN , and received an email with a code and everything , asked to install the VPN , which i did, so when i enter the email and apssword it says there is no active subscription, so i head to the website and get into my account to activate my subscription, i enter the code and it says it's wrong,, what am i doing wrong exctly? shouldn't my Account be activated at least? after receiving and confirming my email and purchase ?

Thank you

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