FREEDOME VPN is not working

JonP

I've uninstalled my FREEDOME and tried removing VPN configuration on my iPhone 6, but the VPN still does not work.

 

Please assist.

Jaims

Hi @JonP 

 

Have you allowed the VPN configuration, without which F-Secure Freedome VPN will not work.

 

May we know the exact error message on your iPhone? Kindly provide us with the screenshot, your iOS version and your Freedome subscription - from Apple Store, standalone or F-Secure TOTAL?

 

This will help us narrow down the root cause and provide you with a solution. 

 

Perhaps you could take a look at these posts below maybe it would help.

https://community.f-secure.com/t5/F-Secure/Could-not-configure-the-app-on/td-p/122007

https://community.f-secure.com/t5/F-Secure/Freedome-would-like-to-add-VPN/td-p/120045

 

Let us know if this helps.

JonP

Yes, I've allowed the VPN configuration. The app basically allows me to activate the subscription, but when I try to use the VPN, it never connects to any location and the protection turns back off.

JonP

I turned my iPhone off and then back on again, and now it works.  Funny how these things work.