False Positive For iSkysoft Video Converter Ultimate
Just to advise the community and ask a question.
I recently upgraded to the newest version when prompted for this software but F Secure flagged it as a suspect trojan.
This included the same dll in an old directory of the same product so I knew this is false. I tried to submit a sample but that part of the F Secure site is down for maintenance.
My question ... I've rarely had a problem with F Secure Safe doing this so my experience is limited but I added product directory to exclude list (after a couple of attempts) and realizing it was multiple installs hanging around (thank you F Secure for making me realize this). What surprised me was that even though I restored the quarantined file it did not undo the restart removal. When I restarted it still removed the file and I had to reinstall the product again. Is this normal? Should it not nullify the restart removal?
I can't submit a support request as a home products like F Secure Safe don't appear to be listed. Has that always been the case?