F-Secure failing to launch - no warning, no status

Meester-ChrisMeester-Chris Posts: 8
in F-Secure SAFE

I have just encountered a nasty little problem.

 

When I tried to open Control panel, one option only opened a web page to sell me the product (again?)

The computer security tab brought up a window saying it was trying to START; but failed and never did so.

 

  • No warning, but found the **bleep** thing inactive - I'm very annoyed.
  • Can't right click to scan a file, can't open f-secure, can't do a scan.
  • The control panel just does not function as intended.

Re-boot, allowed time for self correction, it did nothing.

Unable to open the prpgram from menu or the file itself.

At no poinbt could I scan or open the program interface itself.

Checked the download updates, a failed file is in there, obviously it crashes the standard installation.

 

 

My Solution - so far, in case it happens to YOU too

  • remove f-secure,
  • re-boot from CD, check PC for malware (took a whole night and there was nothing)
  • re-install F-secure
  • Hope the **bleeping** thing does not crash again and contact support for an explanation.

 

 

 

Update - no word from Tech Support, just the sound of wind across the open plain...................

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  • Meester-ChrisMeester-Chris Posts: 8

    UPDATE:

     

    I've at last had a reply from some moron on Tech helpdesk who has paraphrased the 'Get rid of the customer quick' default script to me.

     

    Having not read the e-mail at all, he/she/it informed me to check for malware and re-install the program.

     

    EXACTLY what I'd said I had done in the aforementioned e-mail

     

    No mention of why the fault occurred or may actual Question:

     

    HOW WILL I KNOW THE PROGRAM IS STILL FUNCTIONING WITHOUT HAVING TO CHECK EVERY 10 MINUTES.

     

    Jeezus wept!!!!!

     

     

    Did I mention I am a software reviewer and a Scientist, No?

    Maybe that's why customers are treated as idiots.

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  • 2eemeli2eemeli Posts: 99

    Hi,

     

    that we could actually help you with your ongoing challenge please mention the version you are using and the OS you are running.

     

    What does the eventlog tell about the issue?

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  • Meester-ChrisMeester-Chris Posts: 8

    Event code log;There seems to be a lot of module failing to load errors (#2), so heres the file.

    Remember you asked for it!

     


    690    2012-05-12 09:30:04    058922A9    FSMA failed to unload CCF Settings with error code 2
    690    2012-05-12 09:30:04    058922A9    FSMA exit
    A48    2012-05-12 09:31:54    0001381F    FSMA start: v8.30.43089
    A48    2012-05-12 09:31:54    000138AC    FSMA initialization done. PlugIns running. Waiting for stop event.
    A64    2012-05-12 09:31:57    000144AD    Registered oid: [1.3.6.1.4.1.2213.11.1.15] for [F-Secure Configuration Handler]. PID=1664
    A64    2012-05-12 09:31:57    000145D5    Registered oid: [1.3.6.1.4.1.2213.12] for [F-Secure Anti-Virus Handler]. PID=1664
    A64    2012-05-12 09:31:58    00014614    Registered oid: [1.3.6.1.4.1.2213.11.1.18] for [F-Secure Alert and Management Extension Handler]. PID=1664
    A64    2012-05-12 09:31:59    00014B32    Registered oid: [1.3.6.1.4.1.2213.12.10.220.10] for [F-Secure HIPS]. PID=1816
    A64    2012-05-12 09:32:00    00015041    Registered oid: [1.3.6.1.4.1.2213.25] for [F-Secure Anti-Virus Firewall Daemon]. PID=3224
    A64    2012-05-12 09:32:39    0001E926    Registered oid: [1.3.6.1.4.1.2213.11.1.12] for [F-Secure Gatekeeper Handler]. PID=1816
    A64    2012-05-12 09:32:56    00022B53    Registered oid: [1.3.6.1.4.1.2213.11.1.13.0.1] for [F-Secure Manager]. PID=4316
    A64    2012-05-12 09:33:10    00026057    Registered oid: [1.3.6.1.4.1.2213.11.1.13.1.0.1] for [F-Secure Management Agent User Interface Plug-In]. PID=4316
    A18    2012-05-12 10:13:36    00276567    PowerEvent: Received PBT_APMSUSPEND
    A18    2012-05-12 10:36:42    003C8A45    PowerEvent: Received PBT_APMRESUMEAUTOMATIC
    A18    2012-05-12 11:05:33    0056F5E4    PowerEvent: Received PBT_APMSUSPEND
    A18    2012-05-13 06:10:12    046EE99A    PowerEvent: Received PBT_APMRESUMEAUTOMATIC
    A18    2012-05-13 07:41:38    04C29F91    PowerEvent: Received PBT_APMSUSPEND
    A18    2012-05-13 12:10:46    05B904DE    PowerEvent: Received PBT_APMRESUMEAUTOMATIC
    A18    2012-05-13 13:36:55    0607E667    PowerEvent: Received PBT_APMSUSPEND
    A18    2012-05-13 17:16:55    06D151CB    PowerEvent: Received PBT_APMRESUMEAUTOMATIC
    A18    2012-05-13 18:42:08    071F5729    PowerEvent: Received PBT_APMSUSPEND
    A18    2012-05-13 20:21:06    0779EEA9    PowerEvent: Received PBT_APMRESUMEAUTOMATIC
    A64    2012-05-13 22:28:36    07EEAC10    Unregistered: [1.3.6.1.4.1.2213.11.1.13.1.0.1] for module [F-Secure Management Agent User Interface Plug-In]
    A64    2012-05-13 22:28:37    07EEADD4    Unregistered: [1.3.6.1.4.1.2213.11.1.13.0.1] for module [F-Secure Manager]
    A64    2012-05-13 22:28:48    07EED918    Unregistered: [1.3.6.1.4.1.2213.25] for module [F-Secure Anti-Virus Firewall Daemon]
    A48    2012-05-13 22:28:48    07EEDBB7    FSMA is shutting down
    A64    2012-05-13 22:28:48    07EEDC05    Unregistered: [1.3.6.1.4.1.2213.12] for module [F-Secure Anti-Virus Handler]
    A64    2012-05-13 22:28:49    07EEDC53    Unregistered: [1.3.6.1.4.1.2213.11.1.12] for module [F-Secure Gatekeeper Handler]
    A64    2012-05-13 22:28:51    07EEE401    Unregistered: [1.3.6.1.4.1.2213.11.1.15] for module [F-Secure Configuration Handler]. Last 2: [F-Secure Alert and Management Extension Handler] and [F-Secure HIPS]
    A64    2012-05-13 22:28:51    07EEE49D    Unregistered: [1.3.6.1.4.1.2213.11.1.18] for module [F-Secure Alert and Management Extension Handler]. Last one: [F-Secure HIPS]
    A64    2012-05-13 22:28:51    07EEE539    Unregistered last module: [1.3.6.1.4.1.2213.12.10.220.10] for module [F-Secure HIPS]
    A48    2012-05-13 22:28:52    07EEE91F    FSMA failed to unload CCF Settings with error code 2
    A48    2012-05-13 22:28:52    07EEE91F    FSMA exit
    101C    2012-05-13 22:30:32    00010D1A    FSMA start: v8.30.43089
    101C    2012-05-13 22:30:32    00010E32    FSMA initialization done. PlugIns running. Waiting for stop event.
    1058    2012-05-13 22:30:34    000114C7    Registered oid: [1.3.6.1.4.1.2213.11.1.15] for [F-Secure Configuration Handler]. PID=1708
    1058    2012-05-13 22:30:34    00011534    Registered oid: [1.3.6.1.4.1.2213.11.1.13.0.1] for [F-Secure Manager]. PID=3304
    1058    2012-05-13 22:30:35    00011C17    Registered oid: [1.3.6.1.4.1.2213.11.1.13.1.0.1] for [F-Secure Management Agent User Interface Plug-In]. PID=3304
    1058    2012-05-13 22:30:36    00011E78    Registered oid: [1.3.6.1.4.1.2213.12.10.220.10] for [F-Secure HIPS]. PID=1912
    1058    2012-05-13 22:30:43    00013A70    Registered oid: [1.3.6.1.4.1.2213.11.1.18] for [F-Secure Alert and Management Extension Handler]. PID=1708
    1058    2012-05-13 22:30:43    00013A70    Registered oid: [1.3.6.1.4.1.2213.12] for [F-Secure Anti-Virus Handler]. PID=1708
    1058    2012-05-13 22:30:47    000147A9    Registered oid: [1.3.6.1.4.1.2213.25] for [F-Secure Anti-Virus Firewall Daemon]. PID=4808
    1058    2012-05-13 22:30:57    00016F74    Registered oid: [1.3.6.1.4.1.2213.11.1.12] for [F-Secure Gatekeeper Handler]. PID=1912
    1058    2012-05-13 23:18:50    002D48E2    Unregistered: [1.3.6.1.4.1.2213.11.1.13.1.0.1] for module [F-Secure Management Agent User Interface Plug-In]
    1058    2012-05-13 23:18:51    002D4A87    Unregistered: [1.3.6.1.4.1.2213.11.1.13.0.1] for module [F-Secure Manager]
    1058    2012-05-13 23:19:00    002D6F56    Unregistered: [1.3.6.1.4.1.2213.25] for module [F-Secure Anti-Virus Firewall Daemon]
    101C    2012-05-13 23:19:02    002D75DB    FSMA is shutting down
    1058    2012-05-13 23:19:02    002D75DB    Unregistered: [1.3.6.1.4.1.2213.12] for module [F-Secure Anti-Virus Handler]
    1058    2012-05-13 23:19:02    002D75DB    Unregistered: [1.3.6.1.4.1.2213.11.1.12] for module [F-Secure Gatekeeper Handler]
    1058    2012-05-13 23:19:03    002D79E1    Unregistered: [1.3.6.1.4.1.2213.11.1.15] for module [F-Secure Configuration Handler]. Last 2: [F-Secure Alert and Management Extension Handler] and [F-Secure HIPS]
    1058    2012-05-13 23:19:03    002D79F0    Unregistered: [1.3.6.1.4.1.2213.11.1.18] for module [F-Secure Alert and Management Extension Handler]. Last one: [F-Secure HIPS]
    1058    2012-05-13 23:19:03    002D7A8C    Unregistered last module: [1.3.6.1.4.1.2213.12.10.220.10] for module [F-Secure HIPS]
    101C    2012-05-13 23:19:04    002D7E82    FSMA failed to unload CCF Settings with error code 2
    101C    2012-05-13 23:19:04    002D7E82    FSMA exit
    A0C    2012-05-14 08:54:54    000070DB    FSMA start: v8.30.43089
    A0C    2012-05-14 08:54:54    00007119    FSMA initialization done. PlugIns running. Waiting for stop event.
    A44    2012-05-14 08:54:54    00007425    Registered oid: [1.3.6.1.4.1.2213.11.1.15] for [F-Secure Configuration Handler]. PID=1764
    A44    2012-05-14 08:54:55    000074D1    Registered oid: [1.3.6.1.4.1.2213.12] for [F-Secure Anti-Virus Handler]. PID=1764
    A44    2012-05-14 08:54:55    000074D1    Registered oid: [1.3.6.1.4.1.2213.11.1.18] for [F-Secure Alert and Management Extension Handler]. PID=1764
    A44    2012-05-14 08:54:56    00007924    Registered oid: [1.3.6.1.4.1.2213.25] for [F-Secure Anti-Virus Firewall Daemon]. PID=2964
    A44    2012-05-14 08:54:56    00007ACA    Registered oid: [1.3.6.1.4.1.2213.12.10.220.10] for [F-Secure HIPS]. PID=1924
    A44    2012-05-14 08:55:10    0000B2CA    Registered oid: [1.3.6.1.4.1.2213.11.1.12] for [F-Secure Gatekeeper Handler]. PID=1924
    A44    2012-05-14 08:56:23    0001CE36    Registered oid: [1.3.6.1.4.1.2213.11.1.13.0.1] for [F-Secure Manager]. PID=1376
    A44    2012-05-14 08:56:24    0001D1EE    Registered oid: [1.3.6.1.4.1.2213.11.1.13.1.0.1] for [F-Secure Management Agent User Interface Plug-In]. PID=1376
    A44    2012-05-14 08:58:41    0003E926    Registered oid: [1.3.6.1.4.1.2213.11.1.13.0.2] for [F-Secure Manager]. PID=4024
    A44    2012-05-14 08:58:42    0003EC70    Registered oid: [1.3.6.1.4.1.2213.11.1.13.1.0.2] for [F-Secure Management Agent User Interface Plug-In]. PID=4024
    A44    2012-05-14 09:02:15    00072BB1    Unregistered: [1.3.6.1.4.1.2213.11.1.13.1.0.2] for module [F-Secure Management Agent User Interface Plug-In]
    A44    2012-05-14 09:02:15    00072C8B    Unregistered: [1.3.6.1.4.1.2213.11.1.13.0.2] for module [F-Secure Manager]


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