F-Secure failing to launch - no warning, no status

I have just encountered a nasty little problem.
When I tried to open Control panel, one option only opened a web page to sell me the product (again?)
The computer security tab brought up a window saying it was trying to START; but failed and never did so.
- No warning, but found the **bleep** thing inactive - I'm very annoyed.
- Can't right click to scan a file, can't open f-secure, can't do a scan.
- The control panel just does not function as intended.
Re-boot, allowed time for self correction, it did nothing.
Unable to open the prpgram from menu or the file itself.
At no poinbt could I scan or open the program interface itself.
Checked the download updates, a failed file is in there, obviously it crashes the standard installation.
My Solution - so far, in case it happens to YOU too
- remove f-secure,
- re-boot from CD, check PC for malware (took a whole night and there was nothing)
- re-install F-secure
- Hope the **bleeping** thing does not crash again and contact support for an explanation.
Update - no word from Tech Support, just the sound of wind across the open plain...................
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UPDATE:
I've at last had a reply from some moron on Tech helpdesk who has paraphrased the 'Get rid of the customer quick' default script to me.
Having not read the e-mail at all, he/she/it informed me to check for malware and re-install the program.
EXACTLY what I'd said I had done in the aforementioned e-mail
No mention of why the fault occurred or may actual Question:
HOW WILL I KNOW THE PROGRAM IS STILL FUNCTIONING WITHOUT HAVING TO CHECK EVERY 10 MINUTES.
Jeezus wept!!!!!
Did I mention I am a software reviewer and a Scientist, No?
Maybe that's why customers are treated as idiots.
Hi,
that we could actually help you with your ongoing challenge please mention the version you are using and the OS you are running.
What does the eventlog tell about the issue?
Event code log;There seems to be a lot of module failing to load errors (#2), so heres the file.
Remember you asked for it!
690 2012-05-12 09:30:04 058922A9 FSMA failed to unload CCF Settings with error code 2
690 2012-05-12 09:30:04 058922A9 FSMA exit
A48 2012-05-12 09:31:54 0001381F FSMA start: v8.30.43089
A48 2012-05-12 09:31:54 000138AC FSMA initialization done. PlugIns running. Waiting for stop event.
A64 2012-05-12 09:31:57 000144AD Registered oid: [1.3.6.1.4.1.2213.11.1.15] for [F-Secure Configuration Handler]. PID=1664
A64 2012-05-12 09:31:57 000145D5 Registered oid: [1.3.6.1.4.1.2213.12] for [F-Secure Anti-Virus Handler]. PID=1664
A64 2012-05-12 09:31:58 00014614 Registered oid: [1.3.6.1.4.1.2213.11.1.18] for [F-Secure Alert and Management Extension Handler]. PID=1664
A64 2012-05-12 09:31:59 00014B32 Registered oid: [1.3.6.1.4.1.2213.12.10.220.10] for [F-Secure HIPS]. PID=1816
A64 2012-05-12 09:32:00 00015041 Registered oid: [1.3.6.1.4.1.2213.25] for [F-Secure Anti-Virus Firewall Daemon]. PID=3224
A64 2012-05-12 09:32:39 0001E926 Registered oid: [1.3.6.1.4.1.2213.11.1.12] for [F-Secure Gatekeeper Handler]. PID=1816
A64 2012-05-12 09:32:56 00022B53 Registered oid: [1.3.6.1.4.1.2213.11.1.13.0.1] for [F-Secure Manager]. PID=4316
A64 2012-05-12 09:33:10 00026057 Registered oid: [1.3.6.1.4.1.2213.11.1.13.1.0.1] for [F-Secure Management Agent User Interface Plug-In]. PID=4316
A18 2012-05-12 10:13:36 00276567 PowerEvent: Received PBT_APMSUSPEND
A18 2012-05-12 10:36:42 003C8A45 PowerEvent: Received PBT_APMRESUMEAUTOMATIC
A18 2012-05-12 11:05:33 0056F5E4 PowerEvent: Received PBT_APMSUSPEND
A18 2012-05-13 06:10:12 046EE99A PowerEvent: Received PBT_APMRESUMEAUTOMATIC
A18 2012-05-13 07:41:38 04C29F91 PowerEvent: Received PBT_APMSUSPEND
A18 2012-05-13 12:10:46 05B904DE PowerEvent: Received PBT_APMRESUMEAUTOMATIC
A18 2012-05-13 13:36:55 0607E667 PowerEvent: Received PBT_APMSUSPEND
A18 2012-05-13 17:16:55 06D151CB PowerEvent: Received PBT_APMRESUMEAUTOMATIC
A18 2012-05-13 18:42:08 071F5729 PowerEvent: Received PBT_APMSUSPEND
A18 2012-05-13 20:21:06 0779EEA9 PowerEvent: Received PBT_APMRESUMEAUTOMATIC
A64 2012-05-13 22:28:36 07EEAC10 Unregistered: [1.3.6.1.4.1.2213.11.1.13.1.0.1] for module [F-Secure Management Agent User Interface Plug-In]
A64 2012-05-13 22:28:37 07EEADD4 Unregistered: [1.3.6.1.4.1.2213.11.1.13.0.1] for module [F-Secure Manager]
A64 2012-05-13 22:28:48 07EED918 Unregistered: [1.3.6.1.4.1.2213.25] for module [F-Secure Anti-Virus Firewall Daemon]
A48 2012-05-13 22:28:48 07EEDBB7 FSMA is shutting down
A64 2012-05-13 22:28:48 07EEDC05 Unregistered: [1.3.6.1.4.1.2213.12] for module [F-Secure Anti-Virus Handler]
A64 2012-05-13 22:28:49 07EEDC53 Unregistered: [1.3.6.1.4.1.2213.11.1.12] for module [F-Secure Gatekeeper Handler]
A64 2012-05-13 22:28:51 07EEE401 Unregistered: [1.3.6.1.4.1.2213.11.1.15] for module [F-Secure Configuration Handler]. Last 2: [F-Secure Alert and Management Extension Handler] and [F-Secure HIPS]
A64 2012-05-13 22:28:51 07EEE49D Unregistered: [1.3.6.1.4.1.2213.11.1.18] for module [F-Secure Alert and Management Extension Handler]. Last one: [F-Secure HIPS]
A64 2012-05-13 22:28:51 07EEE539 Unregistered last module: [1.3.6.1.4.1.2213.12.10.220.10] for module [F-Secure HIPS]
A48 2012-05-13 22:28:52 07EEE91F FSMA failed to unload CCF Settings with error code 2
A48 2012-05-13 22:28:52 07EEE91F FSMA exit
101C 2012-05-13 22:30:32 00010D1A FSMA start: v8.30.43089
101C 2012-05-13 22:30:32 00010E32 FSMA initialization done. PlugIns running. Waiting for stop event.
1058 2012-05-13 22:30:34 000114C7 Registered oid: [1.3.6.1.4.1.2213.11.1.15] for [F-Secure Configuration Handler]. PID=1708
1058 2012-05-13 22:30:34 00011534 Registered oid: [1.3.6.1.4.1.2213.11.1.13.0.1] for [F-Secure Manager]. PID=3304
1058 2012-05-13 22:30:35 00011C17 Registered oid: [1.3.6.1.4.1.2213.11.1.13.1.0.1] for [F-Secure Management Agent User Interface Plug-In]. PID=3304
1058 2012-05-13 22:30:36 00011E78 Registered oid: [1.3.6.1.4.1.2213.12.10.220.10] for [F-Secure HIPS]. PID=1912
1058 2012-05-13 22:30:43 00013A70 Registered oid: [1.3.6.1.4.1.2213.11.1.18] for [F-Secure Alert and Management Extension Handler]. PID=1708
1058 2012-05-13 22:30:43 00013A70 Registered oid: [1.3.6.1.4.1.2213.12] for [F-Secure Anti-Virus Handler]. PID=1708
1058 2012-05-13 22:30:47 000147A9 Registered oid: [1.3.6.1.4.1.2213.25] for [F-Secure Anti-Virus Firewall Daemon]. PID=4808
1058 2012-05-13 22:30:57 00016F74 Registered oid: [1.3.6.1.4.1.2213.11.1.12] for [F-Secure Gatekeeper Handler]. PID=1912
1058 2012-05-13 23:18:50 002D48E2 Unregistered: [1.3.6.1.4.1.2213.11.1.13.1.0.1] for module [F-Secure Management Agent User Interface Plug-In]
1058 2012-05-13 23:18:51 002D4A87 Unregistered: [1.3.6.1.4.1.2213.11.1.13.0.1] for module [F-Secure Manager]
1058 2012-05-13 23:19:00 002D6F56 Unregistered: [1.3.6.1.4.1.2213.25] for module [F-Secure Anti-Virus Firewall Daemon]
101C 2012-05-13 23:19:02 002D75DB FSMA is shutting down
1058 2012-05-13 23:19:02 002D75DB Unregistered: [1.3.6.1.4.1.2213.12] for module [F-Secure Anti-Virus Handler]
1058 2012-05-13 23:19:02 002D75DB Unregistered: [1.3.6.1.4.1.2213.11.1.12] for module [F-Secure Gatekeeper Handler]
1058 2012-05-13 23:19:03 002D79E1 Unregistered: [1.3.6.1.4.1.2213.11.1.15] for module [F-Secure Configuration Handler]. Last 2: [F-Secure Alert and Management Extension Handler] and [F-Secure HIPS]
1058 2012-05-13 23:19:03 002D79F0 Unregistered: [1.3.6.1.4.1.2213.11.1.18] for module [F-Secure Alert and Management Extension Handler]. Last one: [F-Secure HIPS]
1058 2012-05-13 23:19:03 002D7A8C Unregistered last module: [1.3.6.1.4.1.2213.12.10.220.10] for module [F-Secure HIPS]
101C 2012-05-13 23:19:04 002D7E82 FSMA failed to unload CCF Settings with error code 2
101C 2012-05-13 23:19:04 002D7E82 FSMA exit
A0C 2012-05-14 08:54:54 000070DB FSMA start: v8.30.43089
A0C 2012-05-14 08:54:54 00007119 FSMA initialization done. PlugIns running. Waiting for stop event.
A44 2012-05-14 08:54:54 00007425 Registered oid: [1.3.6.1.4.1.2213.11.1.15] for [F-Secure Configuration Handler]. PID=1764
A44 2012-05-14 08:54:55 000074D1 Registered oid: [1.3.6.1.4.1.2213.12] for [F-Secure Anti-Virus Handler]. PID=1764
A44 2012-05-14 08:54:55 000074D1 Registered oid: [1.3.6.1.4.1.2213.11.1.18] for [F-Secure Alert and Management Extension Handler]. PID=1764
A44 2012-05-14 08:54:56 00007924 Registered oid: [1.3.6.1.4.1.2213.25] for [F-Secure Anti-Virus Firewall Daemon]. PID=2964
A44 2012-05-14 08:54:56 00007ACA Registered oid: [1.3.6.1.4.1.2213.12.10.220.10] for [F-Secure HIPS]. PID=1924
A44 2012-05-14 08:55:10 0000B2CA Registered oid: [1.3.6.1.4.1.2213.11.1.12] for [F-Secure Gatekeeper Handler]. PID=1924
A44 2012-05-14 08:56:23 0001CE36 Registered oid: [1.3.6.1.4.1.2213.11.1.13.0.1] for [F-Secure Manager]. PID=1376
A44 2012-05-14 08:56:24 0001D1EE Registered oid: [1.3.6.1.4.1.2213.11.1.13.1.0.1] for [F-Secure Management Agent User Interface Plug-In]. PID=1376
A44 2012-05-14 08:58:41 0003E926 Registered oid: [1.3.6.1.4.1.2213.11.1.13.0.2] for [F-Secure Manager]. PID=4024
A44 2012-05-14 08:58:42 0003EC70 Registered oid: [1.3.6.1.4.1.2213.11.1.13.1.0.2] for [F-Secure Management Agent User Interface Plug-In]. PID=4024
A44 2012-05-14 09:02:15 00072BB1 Unregistered: [1.3.6.1.4.1.2213.11.1.13.1.0.2] for module [F-Secure Management Agent User Interface Plug-In]
A44 2012-05-14 09:02:15 00072C8B Unregistered: [1.3.6.1.4.1.2213.11.1.13.0.2] for module [F-Secure Manager]